Cordance - Billing & Revenue Specialist
Requirements
• 5+ years of experience in billing operations, revenue operations, finance operations, or order-to-cash management • Experience coordinating invoicing, purchase orders, and customer billing processes in a multi-entity or multi-business-unit environment • Strong understanding of recurring revenue models, ARR tracking, and usage-based billing operations • Hands-on experience working with ERP, accounting, or billing systems such as NetSuite or similar platforms • Experience managing SKU structures, pricing configurations, and operational order workflows • Strong analytical, organizational, and problem-solving skills with attention to operational and financial accuracy • Ability to manage multiple operational initiatives and cross-functional dependencies simultaneously • Excellent communication and stakeholder management skills across finance, sales, operations, and customer-facing teams • Experience in SaaS, technology, hardware, ecommerce, or payments-related industries • Familiarity with Quote-to-Cash (QTC) and Order-to-Cash operational frameworks • Experience supporting usage-based pricing or transaction-based billing models • Experience working with third-party vendors, commissions, and revenue-sharing programs • Knowledge of financial reporting processes and operational revenue reconciliation • Work Environment • Work Environment • Fully remote role with regular interaction with accounting, finance, sales, customer success, and operations teams • Occasional travel for team collaboration or operational planning sessions may be required • Fast-paced operational environment focused on scalability, process improvement, and execution • Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.
Responsibilities
• Billing Operations & Revenue Coordination • Partner with Cordance accounting and revenue teams to ensure invoices are generated accurately and delivered to the correct customer contacts • Identify and resolve billing discrepancies, invoicing errors, and customer account issues in collaboration with accounting and customer-facing teams • Coordinate purchase order (PO) collection, validation, and acceptance processes to support timely invoicing and revenue collection • ARR & Revenue Reporting Management • Lead monthly ARR and revenue review processes across consolidated business units • Analyze revenue reporting discrepancies, data inconsistencies, and long-standing reconciliation issues impacting reporting accuracy • Partner with finance and accounting teams to improve revenue visibility, forecasting accuracy, and reporting consistency • Support leadership with operational analysis related to recurring revenue performance and billing trends • Usage-Based Billing Management • Manage GMV and usage-based billing processes to ensure accurate customer billing and revenue reporting • Oversee monthly billing file generation and validation processes for upload into NetSuite and other financial systems • Coordinate with accounting teams to ensure usage-based pricing is invoiced accurately and on schedule • Manage third-party vendor relationships including credit card residual payments, vendor commissions, and other usage-based revenue programs • Monitor vendor payment structures, reconciliation processes, and commission reporting to ensure operational accuracy • Quote-to-Cash (QTC) Process Management • In partnership with Cordance, maintain and update SKU structures, product descriptions, and pricing details within order management systems • Serve as the primary operational point of contact for Quote-to-Cash (QTC) processes across Commerce-linked business units • Streamline hardware SKU management and improve standardization across ordering and billing workflows • Develop use case documentation and operational guidance for sales teams to ensure accurate SKU selection and order creation • Collaborate cross-functionally to improve order accuracy, billing efficiency, and operational scalability throughout the customer lifecycle • Order Administration & Cross-Functional Coordination • Oversee order administration processes related to customer expansion orders for software and hardware solutions • Partner closely with the Operations Manager to coordinate operational execution for RMAs, replacement hardware, and supply fulfillment • Ensure operational handoffs between sales, billing, accounting, and fulfillment teams are accurate and efficient • Support customers and internal teams with billing inquiries, order-related escalations, and operational issue resolution
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