Signifyd - Senior Revenue Operations Manager

Remote - United States (Remote);$130k - $140k+ Equity2mo ago

Remote Senior NA Fintech E-commerce Operations Manager Revenue Accountant Customer Success Reporting GMV Claude Gemini

Requirements

• A proactive, self-directed operating style: you find operational gaps and drive improvements before they’re assigned to you, and you can articulate how each improvement connects to business outcomes • Strong stakeholder management and communication: ability to partner with senior leaders across multiple organizations simultaneously, navigate cross-functional process redesign without formal authority, and present work confidently to leadership and company-wide audiences • Proven ability to convert manual, recurring work into automated, scalable solutions • Salesforce admin proficiency: flows (record-triggered, scheduled, and autolaunched), validation rules, permission sets, and custom objects following governance best practices • Background in Revenue Operations, CS Operations, or Post-Sales Operations, with exposure to both customer success and implementation or technical teams • Strong CS and post-sales domain knowledge: health scoring methodologies, renewal and expansion motions, churn analysis, onboarding workflows, and the KPIs post-sales teams are measured against • Familiarity with ecommerce, fraud prevention, fintech, or adjacent industries; understanding of chargebacks, GMV, authorization rates, and dispute management is a real advantage • Experience using AI tools (Claude, Gemini, or similar) for workflow automation, data analysis, or operational decision support; hands-on experience with enterprise platforms like Agentforce, Slack AI, or Salesforce-Slack integrations • Experience with LeanData or similar account assignment and routing tools, and/or CPQ processes and tooling • Working familiarity with Outreach, Looker, and Jira • Formal Salesforce certification (Administrator, Advanced Administrator, or similar)

Responsibilities

• CS Operations: Own CS operations end to end: account health monitoring and alerting, renewal and expansion workflows, lifecycle process design, and book-of-business management and hygiene • CS Operations: • SD&D Operations: Own SD&D operational infrastructure in Salesforce: implementation tracking, milestone forecasting, onboarding risk signal detection, and Sales-to-post-sales handoff workflows • SD&D Operations: • Analytics & Reporting: Build and maintain the analytics and reporting infrastructure CS and SD&D leadership rely on, including notification and signal delivery systems • Analytics & Reporting: • Salesforce Administration: Serve as system administrator for CS and SD&D: flows, validation rules, permission sets, assignment rules, and custom configurations following RevOps governance best practices • Salesforce Administration: • Automation: Convert manual reporting, data cleanup, and recurring administrative work into automated, repeatable processes • Automation: • Stakeholder Partnership: Partner with CS and SD&D leadership to identify operational gaps, scope improvements, and drive them to completion • Stakeholder Partnership: • Project Management: Manage RevOps projects and serve as the primary RevOps contact for CS and SD&D, with proactive stakeholder communication throughout • Project Management:

Benefits

• Discretionary Time Off Policy (Unlimited!) • Annual Performance Bonus or Commissions • Paid Parental Leave (12 weeks) • On-Demand Therapy for all employees & their dependents • Dedicated learning budget through Learnerbly • Health Insurance • Dental Insurance • Vision Insurance • Flexible Spending Account (FSA) • Short Term and Long Term Disability Insurance • Company Social Events • In the United States, each work location is assigned a specific pay zone, which determines the salary range for a given position. The starting base salary for the selected candidate will be based on a variety of factors, including job-related skills, experience, qualifications, geographic location, and current market conditions. • Tier 1 (NYC/SF Bay Area/Seattle): $130,000 – $140,000 annually • Tier 2 (DC Metro/Austin/Chicago/Denver/Boston/Los Angeles/San Diego): $120,000 – $135,000 annually • Tier 3 (US - All Other): $110,000 – $130,000 annually • Equity: This role is eligible for a stock option grant of 2,000 stock options, based on the position level and internal compensation guidelines. • Equity: • Bonus: This role is eligible for an annual performance bonus of up to 10% of base salary. • Bonus: • Work Model: This is a 100% remote position. Occasional travel is required for company and team onsites, approximately once per quarter. • Work Model: • We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.