apella - Technical Implementation Manager
Requirements
• We are looking for a Technical Implementation Manager to support the design, configuration, validation, and ongoing monitoring of Apella's customer data interfaces. You'll work alongside our Senior Technical Implementation Manager to ensure our hospital partners receive accurate, timely data from their EMR systems — including Epic, Cerner/Oracle Health, and related reporting platforms. • This role is hands-on and customer-facing. You'll own the day-to-day communication with customer interface and reporting teams, execute testing and validation for new go-lives, monitor production interfaces for variances and outages, and help build scalable processes and documentation. You should be comfortable working with healthcare data, asking the right questions, and driving implementation tasks to completion. • 2–4 years of experience in healthcare technology, EHR integrations, or a related implementation/technical operations role. • Familiarity with electronic health records — experience with Epic (e.g., OpTime, Radiant, Cupid, Bridges, Reporting Workbench, Clarity) and/or Cerner/Oracle Health is strongly preferred. • Working knowledge of healthcare interoperability standards such as HL7 (SIU, ADT) and familiarity with interface engines. • Comfort working with data — ability to compare, validate, and troubleshoot scheduling data across systems using tools like Excel, Google Sheets, or SQL-based reporting tools (e.g., Metabase, Hex). • Strong project management and organizational skills, with the ability to manage multiple customer implementations simultaneously. • Excellent written and verbal communication skills — you'll be the person our customers hear from regularly on implementation progress. • A collaborative, detail-oriented mindset with a bias toward proactive problem-solving. • Experience creating and maintaining test plans, project plans, or technical documentation. • Direct experience working at Epic, Cerner/Oracle Health, or a healthcare technology company in an implementation, integration, or technical analyst capacity. • Familiarity with surgical scheduling workflows and perioperative data. • Experience with SSO configuration and testing. • Background in reporting tools and data exports (e.g., Epic Clarity, Reporting Workbench, Crystal Reports).
Responsibilities
• Lead customer-facing implementation tasks — Serve as the primary point of contact for customers during data interface setup, coordinating with their EHR/Optime, interface, and reporting teams to meet project milestones. • Execute data validation and testing — Build and run test scripts to validate HL7 interfaces (SIU messages), report-based data feeds (e.g., Epic Reporting Workbench, Clarity scheduled/logged case reports, block schedule and release files), and other data sources. • Monitor production interfaces — Track active customer data feeds for variances (e.g., new surgical service lines, unmapped procedures) and outages (e.g., missing fields, dropped messages), escalating and resolving issues proactively. • Support new customer onboarding — Coordinate the technical data integration workstream for new implementations, including staging environment setup, endpoint testing, and production go-live QA. • Maintain documentation and processes — Create and maintain customer-specific data configuration documents, test plans, runbooks, and interface specifications. • Collaborate cross-functionally — Work closely with Product, Engineering, and Customer Success to relay data availability questions, surface limitations (e.g., real-time vs. nightly batch data), and inform the product roadmap with implementation insights. • Support scoping of new data sources — Assist in evaluating alternative data sources such as ADT feeds, orders interfaces, and Epic APIs as Apella expands its data platform.
Benefits
• $125K – $150K • Offers Equity • Actual compensation depends on experience and qualifications. We believe in fair compensation and strive to provide a competitive package, including benefits and growth opportunities. • We assess final compensation throughout the interview process, taking into account your experience, skills, and alignment with the role’s requirements. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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