Convene Hospitality Group - Senior Conference & Events Manager- Live Events, New Opening!

• Overall responsibility for the Events Operations • Responsible for the Events operations team and Conference Services Team in all aspects of the operation • Manage the external cleaning contract with monthly review and consistent monitoring • Manage and drive forward the yearly, monthly and unplanned maintenance requirements • Ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company’s standards of performance policy • Constantly monitor and review of Front of House operations systems, implementing improvements as appropriate • To review and manage the Health & Safety of the venue • Direct management of the Events operations team and Conference Services Team and oversee staff rotas • To ensure effective communication between all FOH departments and with the wider venue • Looking after our guests: • Deliver the highest levels of customer service across all events • Constantly seek and monitor client feedback, ensuring that records are being kept up to date • Manage and act upon feedback by providing action plans for improvement • To ensure any complaints are dealt with professionally • To achieve 90% result in Venue Verdict customer feedback and 9-10 Net Promoter score • Looking after the purse strings: • Possess a clear understanding of the company business plan and be responsible for ensuring that all targets relating to FOH are keep in line with the overall objectives • Ensure that all tracking and stock control systems are in place with effective stock rotation and monthly counts • Control purchases order systems with operations • Manage all invoicing and inventory • Labour management, ensuring we have the right people in the right places • What We Look For: • What We Look For: • Commercial & financial management: Assisting in the running a profitable venue to help towards the company vision • Commercial & financial management: • Operational management: • Understanding and managing the Client Service and Conference Service departments and teams • 3+ years leadership experience in event venue management, client/membership experience, hospitality, or a related field. • Build and maintain an excellent team to deliver unforgettable experiences for our clients and their guests • Client management: • Client management: • Maintaining excellent client communication and relations to ensure the client and their guest have an unforgettable experience • We’re Here For You: • We’re Here For You: • Health and Wellness • Private medical insurance • Subsidised eye care • Subsidised fitness membership • Employee Assistance Program: well-being support and personal advice programme • Time Off and Work-Life Balance • 25 days annual leave plus bank holidays, and company sick pay • Financial Support and Benefits • Interest-free loan for rail season tickets & further education • Subsidised bicycle purchase through Cycle to Work scheme • Professional Development and Recognition • Continuous professional and personal development support • Employee recognition and reward programs to mark achievements and milestones • Opportunities to volunteer, donate, and participate in community give-back initiatives • The opportunity to have a significant impact on your team and the business in the work that you do