Fanatics Collectibles - Order Management Associate
Requirements
• Experience in order management, logistics coordination, or supply chain support—ideally in a fast-paced B2C/B2B environment • Strong attention to detail, organized and reliable under pressure • Comfortable using multiple systems: experience with OMS, WMS, D365, Excel, and collaboration tools like Trello and Slack a plus • Team player who thrives in cross-functional collaboration—especially with fulfilment, customer service, and commercial teams • Fluent in English (spoken and written); Italian or German a plus depending on location. • Customer-first mindset with a bias for action and problem solving • The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.Subject to applicable laws, Fanatics Collectibles may choose to run a background check. • Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers • By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy. • Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here.
Responsibilities
• Order Processing: Ensure timely and accurate processing of B2B and B2C orders via our Order Management System, coordinating closely with our 3PL and internal stakeholders • Order Processing: • Exception Handling: Monitor system and operational exceptions (e.g. address issues, stock availability, fulfilment delays), proactively flag and resolve with internal and external teams • Exception Handling: • Data Accuracy: Review and validate order data across D365, Trello, and WMS platforms to ensure fulfilment alignment and accurate customer shipments • Data Accuracy: • Prioritization: Identify and escalate urgent or complex orders to ensure customer expectations are met, including eComm promos, HNW clients, and high-profile retail shipments • Prioritization: • Inventory Coordination: Work with the Fulfilment & Returns Manager and 3PL to manage stock availability and allocations against open orders • Inventory Coordination: • Returns Support: Liaise with Customer Service and 3PL to ensure timely processing of customer returns and credit issuance • Returns Support: • Reporting: Assist in preparing daily/weekly order flow and exception dashboards. Support internal audits and performance reviews with relevant data • Reporting: • Process Improvement: Contribute ideas and support implementation of process updates that improve accuracy, speed, and system integration across platform • Process Improvement:
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT