allica-bank - Associate Relationship Manager - London

• Some B2B sales, account management and/or SME banking experience, with a clear interest in building a career in SME relationship banking and a passion for supporting SMEs to be more successful. • Some experience of commercial lending and understanding / analysing financial accounts would be of benefit. • Curious, proactive and keen to learn, with the motivation to develop lending, sales, risk management and portfolio management capability through formal training and on-the-job coaching. • Confident engaging with customers, prospects and SME business advisers (including in person, via video call and by phone) asking great questions, following up consistently and building professional relationships. • Good organisation and attention to detail, with the ability to manage customer information and requests, portfolio tasks and follow-up actions accurately and at pace. • Practical understanding of customer service, sales activity and account management disciplines, ideally gained in a B2B, financial services or relationship-led environment. • Confident using systems, CRM tools and data to manage activity, track progress and support strong customer and risk outcomes. • Experience using AI tools in a business environment would also be of benefit. • An energetic, resilient, hands-on approach, with the confidence to get into the detail, solve problems and take ownership of outcomes. • Strong communication skills, with the ability to build credibility with customers, prospects, advisers, colleagues and stakeholders. • Strong alignment to Allica’s values, with the judgement, integrity and energy to lead by example and help contribute to the next phase of the Direct Relationship Management channel. • Working at Allica Bank • At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. • Our employees are at the heart of everything we do, so our benefits are designed with you in mind: • Full onboarding support and continued development opportunities • Options for flexible working • Regular social activities • Pension contributions • Discretionary bonus scheme • Private health cover • Life assurance • Family friendly policies including enhanced Maternity & Paternity leave • Don’t tick every box? • Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! • Flexible working • We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. • We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.