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Jobs/Customer Success Manager Role/lemlist - Partner Enablement & Success Manager
lemlist

lemlist - Partner Enablement & Success Manager

Europe, European Union1mo ago
In OfficeSeniorEMEASoftwareNonprofitCustomer Success ManagerPartner ManagerCustomer SuccessSales EnablementB2BDocumentationReporting

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Requirements

• 5+ years in Partner Success, Customer Success, or Sales Enablement in a B2B SaaS environment • You've built enablement content before: training decks, certification programs, co-selling playbooks. You don't wait to be handed a template. • You've run co-marketing initiatives with external partners: joint webinars, co-branded campaigns, or events. You know what makes them work (and what makes them fall flat). • Strong project management instincts: you can run multiple partner onboardings in parallel without dropping the ball • Data-driven: you track activation rates, time-to-first-SQL, partner NRR. You know which levers to pull. • Excellent communicator: you translate complex product capabilities into partner-facing content that actually gets used • Native or near native in English and French. • Exposure to SalesTech, RevOps, or CRM ecosystems • You've worked with or sold to RevOps consultants, CRM integrators, or IT service firms • You've built a partner program before (even partially) and can show us the before/after • Familiarity with Partnerstack or similar PRM tooling • Multi-geo experience: we're live in US, UK, France, DACH, Benelux, and Nordics from Day 1

Responsibilities

• You've completed deep product training on both lemlist and Claap • You've audited the current partner portfolio and identified the top 10 partners with the most activation potential for all our markets (FR, the US, the UK, Rest of Europe) • You've documented the existing onboarding process (however informal) and flagged gaps • You've launched a structured onboarding program that gets new partners to first SQL within 30 days • You've built a core enablement library: at minimum, a partner certification path, a co-selling guide, and product battlecards for both products • Partner activation rate (% of signed partners generating at least 1 SQL) has improved vs. baseline • You've run at least 2 co-webinars or joint events with partners, with measurable lead output • You have a fully operational partner success program with clear activation metrics and NRR tracking by partner cohort • Co-marketing is a consistent lead source: tracked, attributed, and reported alongside direct channels • You've built the foundation for a Partner Academy (certifications, training modules, IRL enablement events) • Partners consistently describe Lempire as one of the best programs they work with

Benefits

• A lot of companies say “you'll have ownership here”. This one actually means it, for 3 reasons: • Impact: the enablement function doesn't exist yet in a structured way. You build it. The results are yours. • Leverage: your work multiplies the output of every partner in the portfolio: it's a high-leverage role in a growing team. • Stage: you join as the program is just taking shape. What you build in Year 1 becomes the foundation for everything that follows. • The honest version: this is not a role for someone who wants to manage a steady-state program. The program doesn't exist yet. You'll build it alongside two Partnerships Managers and a VP who move fast. If you thrive in that kind of environment, you'll love it here.

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