Asteri AI, Inc. - Enterprise Customer Success Manager
Requirements
• Experience driving adoption within teams and expanding usage across multiple teams or departments. • Demonstrated experience leading change management initiatives in large organizations. • Ability to translate complex technical or organizational concepts into clear, actionable guidance. • Comfortable operating with high autonomy in a fast-moving, ambiguous startup environment. (Nice-to-Have) • Experience working with regulated or security-conscious enterprise customers is considered as an additional skill but not explicitly stated as required for the role; hence it's marked as Nice-to-Have instead of Must-Haves.
Responsibilities
• Act as the primary owner and point of contact for enterprise customer relationships • Create, own, and execute customer success plans aligned to business outcomes, adoption milestones, and renewal goals • Lead complex enterprise rollouts, coordinating stakeholders across business, IT, security, and leadership teams • Drive adoption and value realization by guiding customers on best practices for deploying and scaling AI-enabled workflows • Own the end-to-end renewal process, including forecasting, preparation, negotiation support, and execution • Be accountable for gross and net revenue retention targets across your accounts • Identify, develop, and partner with leadership on expansion, cross-sell, and upsell opportunities • Build strong, multi-threaded relationships across customer organizations, including executive sponsors • Develop scalable onboarding, enablement, and renewal materials • Analyze product usage and customer data to surface insights, risks, and growth opportunities • Represent the customer internally while balancing long-term product strategy and operational discipline • What Will Make You Successful • 5+ years of experience in Enterprise Customer Success at a B2B SaaS or platform company • Experience driving adoption within teams and expanding usage across multiple teams or departments • Strong ability to manage complex, multi-stakeholder enterprise relationships, including C-level executives • Demonstrated experience leading change management initiatives in large organizations • Ability to translate complex technical or organizational concepts into clear, actionable guidance • Comfortable operating with high autonomy in a fast-moving, ambiguous startup environment • Experience with AI-powered products, workflow platforms, or data-driven enterprise systems • Background working with regulated or security-conscious enterprise customers • Experience partnering closely with Product and Engineering teams • Familiarity with enterprise enablement, documentation, or operational training programs
Benefits
• You’ll own key enterprise relationships end-to-end, driving retention and expansion while shaping product direction through direct customer feedback. You’ll partner closely with company leadership, with meaningful ownership and clear impact. Competitive compensation with equity, a remote-friendly culture, and a pragmatic, safety-first approach to enterprise AI in production.
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