pivotal-health - Senior Analyst
Requirements
• 3–5 years in a semi-adjacent client facing role in data science, operations, strategy, or account management; experience in either healthtech, RCM, IDR, payer/provider, or healthcare-adjacent enterprise SaaS is required. • SQL fluency, with comfort in BigQuery (or equivalent) and dashboarding tools like Metabase, Looker, or Tableau. • Exceptional communication and presentation skills, with the ability to influence and build trusted relationships with stakeholders and translate complex data findings into one-paragraph executive insights. • Strategic and proactive mindset, with proven ability to manage high-value accounts, drive measurable outcomes, and mitigate risks before they escalate. • Demonstrated success leading cross-functional initiatives and managing numerous client priorities at once, with strong project management and operational excellence skills. • Experience at a Series A or early-stage startup • Experience working with the Independent Dispute Resolution process (IDR)
Responsibilities
• Own end-to-end client operations for a portfolio of clients- proactively monitoring data, surfacing trends, and resolving issues (file delivery issues, ineligibility spikes, payment anomalies, data quality gaps) before they become client-raised escalations. • Work closely with implementations teams to understand the nuances and complexity of each clients setup and be the point person after go live for ensuring continued implementation quality • Use Metabase, BigQuery, and our internal reporting tools to turn operational signal into client-facing strategy: AR aging deep-dives, ineligibility analyses, and process recommendations. Build dashboards to surface important information in a timely manner, and then act on it. • Serve as a credible strategic counterpart to our Client Success team partners and our clients- walking into every conversation with a recommendation, not just data. You are not just fixing things that break, you are a thoughtful partner with ideas on how we can move the lever for our clients • Partner cross-functionally on IDR strategy and payer compliance work, leading special projects across the company and org that push our IDR model forward. • Help scale and our build our team out as we rapidly grow- collaborate on internal playbooks and onboarding documentation, and consistently work to improve our internal processes, use AI to help automate manual tasks on the team; always focused on building an operating system that helps us scale.
Benefits
• NYC/LA Hybrid: 100,000-130,000 All other locations: 90,000-120,000 $100K – $130K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • If helpful, feel free to share how to pronounce your name. • We’ll only use this to contact you about your application. • Your resume gives us context on your experience. Feel free to include links to LinkedIn, GitHub, or anything you’re proud of. • or drag and drop here • We ask this to understand time zone alignment, work authorization, and any role-specific location needs. Remote and hybrid expectations vary by role and are shared in the job description. • This helps us understand work authorization requirements. We do not use this information to evaluate qualifications for the role. • We ask this to understand your general expectations; it’s not a commitment or final offer. Compensation is based on role scope, experience, and location. • This helps us understand how candidates find us. • Event/Confernece • Feel free to share a portfolio, GitHub, or anything else that helps tell your story. • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT