happl - Technical Account Manager

• Leading end-to-end customer implementations, from discovery and scoping through to go-live and long-term optimisation, taking full ownership of the technical relationship throughout • Designing AI-powered solutions tailored to each customer’s benefits structure, HRIS landscape, and people strategy — turning complex requirements into clean, scalable deployments • Running structured technical discovery sessions and solution workshops, mapping customer needs to Happl’s capabilities before a single line of configuration is written • Owning integrations with HRIS, payroll, and third-party platforms (including REST APIs and webhooks), ensuring seamless, reliable data flows across every customer’s tech stack • Building and automating implementation workflows using AI tools, reducing manual effort and raising the consistency and quality of every deployment • Acting as the technical escalation point during and after go-live, diagnosing root causes quickly and partnering with Engineering to drive permanent fixes • Translating what you learn across implementations into reusable assets — architecture blueprints, playbooks, and internal tooling — that make every future deployment faster and smarter • Partnering with Customer Success to ensure adoption is strong post-launch, identifying configuration gaps and opportunities that drive retention and expansion • Feeding implementation insights back to Product and Engineering with clarity and evidence, directly influencing the roadmap • Analysing configuration and usage data across your account portfolio to spot patterns, flag risks early, and surface opportunities to improve customer outcomes • Championing AI-first ways of working — actively exploring tools like Claude and ChatGPT to accelerate delivery, automate repetitive tasks, and bring smarter thinking to every customer engagement • Staying genuinely curious about HR tech, benefits trends, and the evolving AI landscape, bringing ideas that keep Happl and its customers ahead of the curve • Strong analytical and problem-solving instincts — able to take ambiguous requirements and turn them into clear, well-structured technical plans • An excellent communicator who adapts naturally — as confident presenting a solution architecture to a CTO as troubleshooting a configuration issue with an HR admin • Highly organised and self-directed, capable of managing multiple concurrent implementations without compromising on quality or customer experience • Excited by the prospect of helping build a function from the ground up — you’re energised by defining how things should work, not just following an established path • Genuine curiosity about HR technology, employee benefits, and the role AI is playing in reshaping how companies support their people • If you don’t meet every requirement but feel this role fits your trajectory, we’d still love to hear from you. • Happl is growing fast, and the pace reflects that. You’ll be working on things that don’t have established answers yet, building processes that don’t exist, making decisions with incomplete information, and iterating quickly when things change. That’s not a caveat; it’s the nature of building something totally new. • Some weeks will be brilliant. Some will be genuinely hard. Customer needs will evolve, priorities will shift, and you’ll occasionally be asked to figure out something nobody at Happl has had to figure out before. You’ll need to be resilient, resourceful, and direct, with customers, with the team, and with yourself when something isn’t working. • What you’ll get in return is real. The access, influence, and ownership available here wouldn’t exist in a larger company. Your work will be visible, your ideas will land, and the people around you will be talented, motivated, and invested in doing something that matters. If you’re energised by the challenge of building (not just operating) you’ll find a lot to love about working here.