human - Technical Account Manager
Requirements
• Client-facing experience: Have 5-7 years of experience in a B2B enterprise customer facing role, with a proven track record of managing large enterprise accounts. • Eager to learn and grow: Open-minded and committed to personal and professional development. • Technical aptitude: While technical savviness is preferred, a willingness to learn and grow is essential. • Accountable and self-motivated: You are eager to learn every day, own timelines, and ensure deliverables are met. • Strong organizational and communication skills: Able to effectively manage multiple tasks and communicate clearly with customers and internal teams. • Collaborative mindset: Work collaboratively with teams across the company. Be a team player. • Highly motivated to quickly learn HUMAN’s products with emphasis on Enterprise Security products (Sightline), the TAM role and add value to the Customer Success team. • Problem-solving skills: Comfortable leading and resolving complex issues, with strict attention to detail. • Educational background: Bachelor’s or Graduate’s Degree in computer science, engineering, mathematics, information systems, or a related field is preferred. • Experience in B2B SAAS, SQL, Javascript, Kibana and other cloud and software systems is an advantage. • Bilingual (English/French) is an advantage.
Responsibilities
• Ensure customer satisfaction: Focus on customer satisfaction, retention, and reference-ability for all assigned accounts. • Expand and develop client relationships: Be the primary focal point for our customers. Build and maintain deep-level partnerships with customers to foster long-term cooperation and success. • Provide exceptional customer support and be a point of escalation: Work with support teams to deliver outstanding service to customers. • Collaborate with internal teams: Work closely with all other teams (Sales, Tech Support, R&D, Finance, Product and executive leadership team) to ensure excellent customer experience. • Be the voice of the customer: Proactively gather feedback on product and service and work internally to better meet customer needs. • Educate and enable customers on our products: run enablement sessions and create materials for your customers. • Highly motivated to quickly learn HUMAN’s products with emphasis on Enterprise Security products (Bot Defender, Code Defender, Credential Intelligence and Account Defender), the TAM role and add value to the Customer Success group. • Lead Executive Business Reviews on a regular basis with key customers and HUMAN stakeholders, from leadership to business and technical champions to technical practitioners.
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