neuralconcept - Technical Account Manager - UK
Requirements
• You have an engineering degree (mechanical, aerospace, automotive, industrial, or similar) and hands-on experience with CAD/CAE tools and workflows • You have experience in a customer-facing role within engineering software (sales, pre-sales, solutions consulting, technical account management) or engineering consulting • You understand how simulation-driven design teams work and what slows them down • You are genuinely curious: you enjoy exploring technical problems, asking good questions, and connecting engineering pain points to solutions • You can communicate technical topics clearly to both engineers and executives • You are proactive, structured, and comfortable navigating ambiguity • You have a working understanding of AI and machine learning concepts applied to engineering and are keen to guide customers through this transformation • You are comfortable with scripting or light programming (Python, etc.) at a functional level; deep software development is not expected in this role • NICE-TO-HAVE BACKGROUNDS • Experience in engineering software vendors (Ansys, Altair, Siemens, Dassault Systemes, Autodesk, or similar) • Engineering or technology consulting (Capgemini, Accenture, specialist CAE consultancies, etc.) • Experience supporting enterprise accounts and multi-stakeholder programs • A role at the intersection of engineering, AI, and enterprise value creation • Direct exposure to world-class client organizations and complex engineering challenges • High ownership, autonomy, and visible impact • A collaborative environment with strong technical talent • Competitive compensation and growth opportunities as we scale globally • Hybrid work model and flexible hours (results-focused culture)
Responsibilities
• Discover and scope high-value use cases • Lead structured discovery sessions with engineering and simulation teams to identify where Neural Concept can create the most impact • Define use cases with clear success criteria, scoping, and business justification • Navigate technical complexity and ambiguity to turn exploratory conversations into actionable programs • Drive customer adoption and expansion • Build success plans tied to measurable business outcomes (time-to-market, iteration reduction, engineering capacity, quality) • Plan and execute software demos, prepare tailored presentations • Monitor usage and engagement, identify risks early, and lead expansion motions alongside Account Executives • Enable engineering teams in real workflows • Facilitate structured onboarding, technical deep-dives, and hands-on workshops to drive adoption and utilisation • Translate Neural Concept capabilities into the customer's actual design and simulation workflows • Lead technical project execution • Coordinate with Application Engineers and R&D when deep technical delivery is required • Be the voice of the customer • Capture product feedback, usability issues, and feature requests • Maintain a tight feedback loop with Product and R&D to influence roadmap priorities • Communicate impact with clarity • Report customer health, adoption milestones, and value realisation • Present outcomes to engineering leaders and steering committees • Customers adopt NC into daily engineering workflows • Engineering champions become internal advocates for Engineering AI transformation • Renewals and expansions are earned through value • Based in the UK (Midlands preferred, with flexibility)
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