Typeform - AI Product Operations Lead

• Strong practical experience applying AI to real-world problems—not just experimenting with models, but building solutions that people actually use. • A track record of taking ambiguous problems from discovery through implementation, testing, adoption, and ongoing improvement. • Excellent systems thinking. You can understand how people, processes, tools, data flows, integrations, permissions, and technical constraints fit together—and make thoughtful trade-offs between different approaches. • Strong user and workflow discovery skills. You know how to get beyond the initial request, understand the real job to be done, and simplify a solution when the original approach is more complex than it needs to be. • Hands-on technical fluency and comfort building, modifying, and troubleshooting internal workflows, automations, agents, or applications. • Practical experience with modern development practices and tools such as GitHub, repositories and pull requests, basic application hosting, deployment, logging, and operational troubleshooting. • Experience managing work independently: prioritizing a backlog, handling dependencies and risks, documenting decisions, and communicating clearly with stakeholders. • A strong approach to evaluation and reliability. You think about what "good" looks like, how to test for it, how to collect feedback, and how to improve a system after it goes live. • The ability to work effectively across technical and non-technical teams. You're comfortable asking questions, challenging assumptions, seeking expert input, and making progress without needing close day-to-day direction. • Good judgment around responsible AI, security, access, and governance, and an understanding of when to bring in the right partners. • Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results. • move as one team • strong bonds • champion our diverse customer base • hold high expectations • We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.