jobandtalent - Job&Talent - UK - Account Manager (Sleaford/Anwick area)

• Oversee daily operations of the site, managing a team of 11 coordinators & recruiters and a workforce of 350+ production operatives. • Coordinate workforce scheduling to achieve 100% shift coverage and optimize labour costs. • Oversee all aspects of recruitment activity ensuring recruitment sessions are scheduled daily and supporting with registration of candidates. • Ensuring all candidates are legally compliant and are inducted to the clients requirements. • Responsible for leading recruitment campaigns to ensure a consistent flow of applicants. Including social media, job platforms, local business support and partnering with government schemes etc. • Ensure compliance across all site activity to be in keeping with our internal policies and ALP guidelines. • Ensure payroll accuracy, using our purpose built platform to cross reference with client date. Making sure payroll is completed on time and invoices are correct. • Support agency workers with general queries • Liaise with clients and internal departments to meet service level agreements and client expectations. • Champion adoption and usage of our product platform with team members, workers and clients. • Conduct performance reviews with staff, providing coaching and support to help them meet their targets • Supervise the accurate processing of rotas, holiday bookings, sickness and absence tracking • Support the onboarding, development, and engagement of workers on site • Act as the key point of contact for all operational matters related to the account • Lead weekly meetings with site managers and recruiters to review operational performance (e.g. absences, KPIs) • Maintain excellent working relationships with client representatives and internal departments at Job&Talent • Provide regular updates and reports on KPIs and service performance to internal and external stakeholders • Investigate and respond to any service complaints, ensuring resolution and follow-up actions are completed • Attend weekly meetings with clients to review performance, share insights, and gather service feedback • A successful candidate will have • Minimum 1 year experience in a similar role • Strong industrial recruitment background • Proven ability to manage and develop a large team • Good understanding of UK right to work legislation & worker rights • Excellent communication and interpersonal skills, both written and verbal • Strong problem-solving skills and the ability to make sound decisions in a fast-paced setting • Able to manage multiple priorities and meet deadlines • Knowledge of the local jobs market • Keen eye for detail - able to complete reports accurately & on time • Proficient IT skills, including good knowledge of Google sheets