Senior Client Solutions Manager 9 Month FTC - Influencer Marketing (Remote - US, EST hours)

kyraRemote - ET (Eastern)$100k – $110k15h ago

Remote Senior NA VP of Customer Success Account Management NRR BambooHR Reporting

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Requirements

4–6+ years in influencer or creator marketing
Strong hands-on campaign experience, with real fluency in Meta and TikTok
Clear track record of account growth and retention - bring numbers
Experience measured against revenue, retention, or NRR KPIs
Leadership experience (running 1:1s, managing workload, supporting team performance)
You should be commercially sharp, operationally reliable, and able to speak confidently about the revenue impact of the accounts you’ve managed.
TRAITS THAT MATTER
Curious. Commercially aware. Direct. Adaptable. Strong at building trust. Open to feedback. You don’t avoid hard conversations. You don’t wait for issues to escalate. You don’t need constant direction.
WHAT SUCCESS LOOKS LIKE
6 months in: renewals are planned early, NRR targets are on track, expansion opportunities are clearly mapped, delivery runs smoothly, and leadership trusts your forecast.
If you have a condition or require an adjustment to our interview process - please let us know so we can make adjustments to support you. Please note that when you submit an application or resume, your data will be processed in line with our privacy policy https://www.bamboohr.com/legal/privacy-policy.

Responsibilities

You’ll manage a portfolio of brand accounts.
Your job is straightforward:
Keep clients, grow them and run delivery cleanly.
Keep the team aligned - and operating efficiently through better systems and technology.
You are the connective tissue between Sales, Strategy, Campaigns, Paid, and Product.
If something drifts (performance, scope, relationship, or margin) you see it early and fix it. No surprises. No scrambling. Just steady, commercial ownership.
🎯 Lead the Relationship
Own client relationships across launches, seasonal campaigns, and always-on programs. Multi-thread across teams. Build trust. Have direct conversations when performance needs to improve.
📈 Turn Insight into Strategy
Translate data into clear, actionable plans. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.
🔍 Own Delivery End-to-End
Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns. Keep work on-brand, on-time, and within margin.
📊 Protect & Grow Revenue
Manage renewal timelines. Identify upsell opportunities. Drive Net Revenue Retention. Be able to speak confidently about account growth with real numbers.
💾 Use Data to Improve What’s Next
Forecast performance. Optimize mid-campaign. Apply learnings to the next program. Reporting informs decisions - it’s not a recap.
🛡️ Keep the System Tight
Keep tracking clean. Watch team capacity. Fix what’s inefficient. Make sure client feedback doesn’t get lost.