marcohire - Operations Coordinator
Requirements
• Fluent English: C1/C2 level (written and spoken). • 1–3+ years in operations, account management, or coordination roles at a fast-paced company. • Experience working with multi-location, multi-account, or franchise portfolios (e.g., food delivery operators like Rappi, consultancies like PwC/EY/Accenture, or marketplace operators). • Strong fluency with operational tools and project management software (ClickUp, Asana, Monday, etc.). • Comfort learning new tools quickly — POS systems, inventory management, LMS, and delivery platforms. • Strong written communication for cross-team and cross-location coordination. • Proactive problem-solver — comfortable flagging issues and proposing solutions, not just executing tickets. • Experience supporting U.S.-based hospitality, food service, or multi-location retail businesses. • Familiarity with Toast POS, Super Order, Opus LMS, or restaurant inventory management systems. • Experience building or maintaining SOP documentation libraries. • Comfort with AI-assisted workflows (ChatGPT, automation tools, agent setup). • Experience supporting franchise operations or onboarding new locations. • Work Location: Remote • Work Timezone: U.S. (must overlap with U.S. business hours)
Responsibilities
• Operations tools management: Own the day-to-day backend across the brand's operational stack: Toast POS, Super Order, Opus LMS, Appfront Loyalty, Customer.io http://Customer.io and ClickUp. Keep forms, checklists, and project workflows organized and current across all locations. • Location ops oversight: Review daily opening checklists submitted by each location — including fryer oil quality, station readiness, and equipment status — and flag issues to franchisees in real time. • Inventory & data integrity: Manage inventory submissions across all locations. Spot anomalies, follow up on missing submissions, and ensure data integrity across the network. • SOP creation & maintenance: Build and maintain SOPs that codify how each location should operate, working closely with the Chief of Staff and Director of Operations. • Forms & reporting: Syndicate weekly employee feedback forms, collect submissions, chase missing data, and reformat outputs into clean weekly reports for leadership. • Delivery platform management: Handle backend menu, listing, and operational accuracy on Uber Eats, DoorDash, and other delivery channels. • Community management: Light social monitoring and response on Facebook, Instagram, and TikTok comments, leveraging AI-assisted workflows. • Continuous improvement: Surface process improvement ideas. The brand is in growth mode — this role is for someone who wants to use their brain, not just execute tickets. • Calendar support • Meeting notes • Follow-up tracking • ClickUp action items • CEO priority tracker • Light research and special projects
Benefits
• Fully remote role with long-term career growth as the brand expands toward 17+ locations • Direct collaboration with the Founder, Director of Operations, and Chief of Staff • High-trust environment with significant exposure to franchise operations and scaling decisions
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