Snorkel AI - Operations Manager
Requirements
• 4+ years in supply operations, workforce or staffing operations, marketplace operations, or a comparable role in a fast-moving environment. • Experience sourcing, allocating, or managing a pool of specialized talent, and making trade-off calls when demand exceeds available supply. • Comfort with data: you can pull your own numbers in SQL or a BI tool, and you have used a system of record (Airtable, Salesforce, or similar) as more than a place to log things. • Experience building capacity plans or forecasts, including scenario planning when demand signals are uncertain. • Track record of bringing structure to an ambiguous process: writing the SOP, getting people to follow it, and improving it once it runs. • Strong cross-functional communication. You will spend much of your time aligning Delivery, recruiting, and external partners who each want something different. • High ownership and a bias toward action, with the judgment to escalate the things that genuinely need a decision. • Experience working with credentialed or highly specialized professionals such as engineers, clinicians, researchers, or attorneys. • Familiarity with credentialing, licensure verification, or handling regulated data. • Experience with AI training data, annotation, or expert-in-the-loop work. • Actual compensation will be determined based on factors including skills, qualifications, experience, and geographic location.
Responsibilities
• Plan for now and next. Build a staffing plan for every project in your domains (role mix, peak targets, ramp timing and source mix), and flag gaps to Delivery before a project peaks. At the same time, keep a pre-vetted bench in each domain sized against forecast demand. Redeploy experts from ending projects before sourcing new ones. • Plan for now and next. • Make great matches. Allocate experts on credentials, domain fit and past performance, not just availability. Work with Delivery to learn what drives high-quality, high-acceptance work in each domain, and feed that back into how you vet and match. • Make great matches. • Own the results. You’ll be measured on: • Own the results. • How many projects hit their staffing targets • How fast supply arrives • How many allocated experts get assigned to a project • How quickly new experts find work • When a number slips, find out why and fix it. • Be the pods’ Supply partner. Act as the single point of contact for pod leadership, turn shifting priorities into supply moves, and escalate constraints early with options attached. • Be the pods’ Supply partner. • Make it repeatable. Turn what you do into SOPs and help automate them, so the team scales with domains, not requests. • Make it repeatable.
Benefits
• $130,000 - $170,000 USD • Be Your Best at Snorkel
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