Turing - Head of Platform Operations

• Talent Matching • Talent Matching • Refine candidate evaluation and funnel management processes to maximize signal quality and throughput in identifying top 1% talent from Turing's 6M+ pool. • Build and optimize workflows that get the right talent allocated to the right opportunities quickly and reliably. • Partner with Product and Data teams to develop intelligent, scalable matching infrastructure. • Contractor Pool Management • Oversee the operational management of a large, global contractor pool — ensuring an excellent experience from onboarding through offboarding. • Build systems for contractor lifecycle management that can scale with systems and AI-driven automation. • Drive improvements to onboarding speed and quality, ensuring contractors are productive from day one. • Payments & Compliance • Own end-to-end in house payments infrastructure for contractors globally - ensuring accuracy, timeliness, and compliance across multiple geographies and payment rails. • Partner with Legal and Finance to stay ahead of evolving international compliance requirements for contractor engagements mitigating regulatory and contractual risk. • Support Operations • Support Operations • Lead the support function for the platform — setting quality standards, resolution SLAs, and escalation frameworks. • Build feedback loops between support signals and product/ops improvements to systematically reduce recurring issues. • Ensure talent and client-facing teams have the operational infrastructure to resolve issues at scale. • We're Excited If You Are: • Experienced in talent marketplace operations: you've built or scaled internal infrastructure for marketplace or staffing context. • Experienced in talent marketplace operations • Metrics-obsessed: you define success through numbers, build dashboards, and make decisions rooted in data rather than intuition. • Metrics-obsessed • Operationally excellent with a lean mindset: you know how to run a large, complex organization without over-hiring, and you build systems that scale without you. • Operationally excellent with a lean mindset • A product-minded operator: you bridge the gap between operations and product, fluent in both languages and credible in both rooms. • A product-minded operator • A strong cross-functional leader: you've worked effectively across Engineering, Product, Legal, Finance, and external partners to drive outcomes. • A strong cross-functional leader • Preferred Background • 10+ years of experience in platform operations, marketplace operations, or a closely related function, with increasing scope of responsibility. • Hands-on experience implementing AI-driven automation in operational workflows. • Experience building and scaling proprietary systems that evolve with organizational growth and adapt to operational change. • Experience managing large, geographically distributed teams — and doing more with less. • Demonstrated track record of building and running contractor onboarding, payments, and compliance infrastructure at scale. • Prior experience at a talent marketplace, gig economy platform, or staffing technology company is strongly preferred. • Bachelor's degree required; MBA or equivalent experience a plus.