SIRUM - Head of Operations & Partnerships - Medicine Donor Team

United States | Remote - Hybrid$270k+4mo ago

In Office Director NA Management Consulting Head of Operations Head of Business Operations Reporting

Requirements

• A strategic thinker. You step back, see the system, and figure out what to change, not just fix what broke. • A strategic thinker. • Genuinely relational. You build real trust with people (donors, partners, teammates) and connect as naturally with a frontline nurse as with a CEO. • Genuinely relational. • AI-forward. Maybe you’ve already built automations. Maybe you’re itching to start. Either way, you see AI as a tool to get more done, and you want to build with it. • AI-forward. • High-judgment. You know when to make a call, when to loop someone in, and when to escalate. • High-judgment. • A builder who adapts. You’ve created something from scratch and you thrive when the role evolves as fast as you do. • A builder who adapts. • 2-4+ years in a role that required analytical rigor, relationship management, and working in ambiguity. Common backgrounds: management consulting, strategy & ops at a tech company or startup, or chief of staff / ops lead at a small organization. • Compensation: $130-150K | Full health benefits (100% premiums covered) | 4% 401K match | ~6 weeks PTO

Responsibilities

• You’ll own the operational engine for medicine donations at SIRUM, ultimately getting more medicine to more people. That means understanding the processes deeply enough to improve them, building the systems that don’t exist yet, and making the ones that do work better every week. The impact here isn’t abstract: every system you build moves real medicine to real people faster. • Own our “push down the stack” philosophy: when something breaks, you don’t just fix it. You figure out why and build the playbook or automation so it doesn’t happen again. • Assess what’s working and what isn’t across our operations, identify where the biggest opportunities are to grow, and prioritize where the team focuses its resources. • Be the face of SIRUM to our corporate partners - owning the full relationship lifecycle from strategic check-ins and contract renewals to impact reporting - and use what you learn to shape how we grow. • Be the escalation point when complex issues land outside standard playbooks. You’ll use judgment, not just process. • Drive new partner acquisition - from fielding inbound interest to converting referrals to building the pipeline from scratch. You'll help design how we continue to grow. • Build and own AI-powered automations, dashboards, and internal tools that multiply SIRUM’s impact. Whether you’ve built these before or you’re ready to learn, this role puts you on the leading edge of how SIRUM scales.