commonroom - Head of Business Operations
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Requirements
• 5+ years of experience in Business Operations, BizOps, or Startup Operations • Experience working at a high-growth SaaS company (Series B–D preferred) • Track record of building systems and processes from scratch • Experience implementing finance, HR, or operational systems • Familiarity with SaaS business metrics and operating models • Exceptional problem solving and operational thinking • Ability to bring structure and clarity to ambiguous problems • Strong cross-functional communication • Highly organized with strong execution discipline • Comfortable operating in fast-moving startup environments • Candidates for this role often come from backgrounds such as: • Business Operations at high-growth SaaS companies • Startup operators who have scaled companies from Series A → Series C • Former consulting or growth equity operators who transitioned into startup BizOps roles • Operators who have worked closely with founders to build operational infrastructure • Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions. • Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building. • Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions. • We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.
Responsibilities
• COMPANY OPERATING SYSTEM • Build and operate the company’s operating model, including forecasting, planning, and operational cadence • Partner with the leadership team to translate company priorities into measurable operating plans • Drive operational rigor across the business through clear metrics, processes, and reporting • Improve cross-functional coordination between GTM, Product, and Leadership • OPERATIONAL INFRASTRUCTURE & SYSTEMS • Build the operational architecture that enables Common Room to scale efficiently. • Architect the company’s long-term operational systems strategy, ensuring finance, people, and recruiting infrastructure can scale with company growth • Evaluate, select, and implement core business platforms including: • Finance systems (ERP, billing, expense management)
Benefits
• Recruiting infrastructure (Ashby) • Establish scalable operational standards and system architecture that prevent future technical and operational debt • Define clear ownership boundaries between internal teams and external partners, determining what capabilities should be built in-house vs. outsourced as the company grows • Design vendor management frameworks and oversee relationships with partners supporting accounting, tax, payroll, and other operational functions • Ensure business systems, processes, and data flows support reliable reporting, decision-making, and cross-functional alignment • FINANCE OPERATIONS • Establish the operational rigor and financial infrastructure required for a scaled SaaS business. • Build and maintain the financial operating foundation that ensures accurate, reliable financial reporting and operational visibility • Partner with external accounting firms to ensure GAAP-aligned financial statements and compliant financial processes • Design financial policies, internal controls, and documentation that support long-term company scale • Oversee operational finance workflows including revenue recognition for subscription SaaS contracts • Maintain financial data structures such as the chart of accounts and reporting frameworks • Provide leadership with consistent visibility into cash position, burn rate, and financial health • Support the company’s planning processes, including the annual budgeting cycle and rolling forecasts • Maintain and operationalize core SaaS metrics including ARR, NRR, churn, gross margin, CAC, and LTV to support leadership decision-making • PEOPLE OPERATIONS • Build the people infrastructure and processes that enable the company to scale its team effectively. • Design and operate the company’s employee lifecycle infrastructure, including onboarding, role transitions, and offboarding • Establish scalable people operations policies, systems, and documentation that ensure operational rigor as the team grows • Implement and manage HR systems including HRIS, payroll coordination, and benefits administration • Ensure the company maintains compliance with federal, state, and local employment regulations • Support leadership in executing performance management, promotion, and compensation processes • Maintain accurate employee data and reporting to support leadership visibility and decision-making • Serve as a trusted internal resource for managers and employees on operational and people-related processes • Continuously improve the employee experience while ensuring operational consistency and compliance • STRATEGIC & CROSS-FUNCTIONAL PROJECTS • Drive operational improvements that strengthen how the company executes and scales. • Identify structural operational gaps and lead initiatives that improve how the organization plans, executes, and measures performance • Partner with GTM, Product, and executive leadership to provide data-driven insights that support key business decisions • Support strategic initiatives such as pricing and packaging analysis, organizational scaling, and new operational capabilities • Translate business insights and operational data into clear decisions, priorities, and execution plans • Improve cross-functional coordination by establishing clear processes, accountability, and reporting structures • Identify and remove systemic operational bottlenecks that limit company execution • Our investment in caring for our employees and their families is a key part of our values and culture at Common Room: • Competitive base compensation with meaningful equity ownership • Health insurance including medical, dental, and vision, HSA and FSA • We pay 100% of your employee premium and 50% of your premium for any dependents • Unlimited Paid Time Off • Paid Company Holidays • Work from home policy including a laptop and support for your home office needs • Monthly Remote Stipend • 401(k) self contribution • Paid Family Leave • Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
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