cylinderhealth - Senior Client Success Manager

• Account Management & Client Success • Provide exceptional account management throughout the project and contract lifecycle, ensuring continuous client satisfaction and support. • Cultivate strong relationships across all levels within client organizations, including main points of contact and decision-makers, to foster partnership success. • Drive annual revenue retention and growth by developing and executing account plans aligned with client and company objectives. • Data-Driven Strategy & ROI Communication • Leverage data insights to inform and adapt account strategies. • Interpret and effectively communicate ROI and clinical metrics to clients, highlighting their crucial value to both their organization and the Cylinder partnership. • Marketing & Engagement • Lead the delivery of marketing campaigns that boost enrollment and engagement, ultimately contributing to client satisfaction. • Collaborate with the Cylinder marketing team, utilizing your expertise to tailor existing materials and co-create new campaigns that address specific client needs. • You'll be a good fit here if you are: • Self-motivated and passionate about the employer health benefits space with a desire to push yourself and continue learning • An excellent communicator, a strategic thinker and able to align multiple stakeholders to drive decisions and action • Partnerships and sales oriented to hit aggressive goals while still furthering client needs • A highly detail oriented individual with an eye for process creation and improvement • Comfortable in a fast-paced, dynamic start up environment • Creative, innovative, and willing to share creative suggestions in a team environment • Empathetic to our members’ GI health conditions and are driven to improve their outcomes