Yoodli AI Roleplays - Strategic Customer Success Manager

• As a Strategic Customer Success Manager, you will take ownership of driving the success of some of Yoodli's highest-value enterprise accounts. You'll own a portfolio of our most strategic enterprise customers, driving adoption, business outcomes, renewal readiness, and expansion in tight partnership with Sales, Product, and Leadership. • Manage a book of high-value, strategic customers • Own adoption, outcomes, and renewal readiness across your portfolio • Lead complex renewals • Co-drive expansion strategy in tight partnership with Account Executives • Deliver QBRs and strategic guidance to executive stakeholders • Ensure "One Account Team, One Narrative" is consistently executed across every customer touchpoint • Provide consultative guidance on strategy and best practices • Drive multithreaded relationships and engagements throughout each customer organization • Proactively identify churn risks and uncover upsell opportunities, partnering with Sales to maximize account growth • Ensure each of of your customers is maximizing their value achievement through Yoodli in direct support of their business objectives • 7+ years of experience in customer success or account management, including 5+ years as a strategic or enterprise customer success manager • Proven success driving retention, adoption, and expansion within a portfolio of complex, enterprise customers • Experience leading complex renewal and upsell negotiations in partnership with sales teams • Comfortable delivering QBRs and strategic guidance to C-suite and executive stakeholders • Strong multithreading skills - able to build relationships across multiple functions and levels within a customer organization • Proficient in CRM tools and leveraging AI • Humility, bias for action, and a team-first attitude, with a love for learning