pearlhealth - Customer Success Manager

• You are a natural relationship-builder and strategic thinker, skilled at helping customers navigate complexity and achieve their goals in an ambiguous, changing ACO landscape. Your experience working with providers in a value-based care setting has prepared you to guide customers through significant operational transformations with empathy and data-driven expertise. You are excited to roll up your sleeves to parse through nuanced customer questions, and you thrive in fluid startup environments rather than highly structured or predictable settings with unchanging processes. • A Bachelor’s degree or equivalent professional experience. • 4+ years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management. • Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership. • A proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience. • Willingness to travel up to 25% for critical in-person customer meetings. • Direct experience working with and supporting primary care providers. • Proficiency in using CRM analytics (especially HubSpot) and internal dashboards to measure outcomes and allocate resources. • A track record of successfully achieving account expansion or renewal targets. • A deep understanding of the provider landscape, including relevant technology vendors and evolving priorities. • 🤝 Collaborate to Innovate • We believe the best solutions arise from intelligent teamwork. We trust the expertise of our teammates and pursue opportunities to learn and grow from each other. By embracing diverse perspectives and encouraging authenticity, we create and evangelize groundbreaking health solutions. • 🗣️ Trust Through Transparency • We prioritize transparency in all our interactions, ensuring that employees, patients, clinicians, and partners have access to the information they need to make informed decisions. Integrity is at the core of how we operate. • ❤️ Serious Impact, Big Heart • We go above and beyond with our efforts to empower proactive, patient-centered care and we celebrate every step forward. Humor and positivity fuel our creativity, strengthen relationships, and remind us to acknowledge the journey as much as the destination.