quora - Senior Customer Success Manager - Quora (Remote)

• Availability for meetings and impromptu communication during Quora's “coordination hours https://quora.com/coordination_hours" (Mon-Fri: 9am-3pm Pacific Time) • 5 years of experience managing advertising campaigns from either client or publisher side, preferably experience running search and social campaigns • Demonstrated experience managing enterprise-level clients, with strong hands-on execution capability, and direct experience operating in the North American market • Exemplary verbal, written, and listening communication skills with clients at all levels of seniority up to the C-level with the confidence and tact to respectfully challenge clients on strategic decisions • Comfortable working with beta products and serving as the point of contact to troubleshoot technical and account issues • Hands on experience managing, optimizing and planning performance campaigns • Ability to translate analytics into insights and recommendations to determine which content and creatives are working or could be improved • Action bias, ability to be a self-starter, overcome barriers and work collaboratively in a fast paced, challenging environment • Previous experience with sales tools such as Salesforce and Apollo.io http://Apollo.io • Previous experience with paid ad campaigns on Meta, LinkedIn, Reddit, Google and/or Pinterest • At Quora, we value diversity and inclusivity and welcome individuals from all backgrounds, including marginalized or underrepresented groups in tech, to apply for our job openings. We encourage all candidates who share a passion for growing the world’s knowledge, even those who may not strictly meet all the preferred requirements, to apply, as we know that a diverse range of perspectives can have a significant impact on our products and our culture. • ADDITIONAL INFORMATION: • We are accepting applications on an ongoing basis. This role is a backfill for an existing vacancy. • Quora offers a wide range of benefits including medical/dental/vision coverage, equity refreshers, remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are country-specific and may vary. • There are many factors that will determine the starting pay, including but not limited to experience, location, education, and business needs. • US candidates only: For US based applicants, the base salary range is $74,161 - $143,260 USD + equity + benefits. The on-target earnings (OTE) range is $105,945 - $204,657 USD + equity + benefits.