vivian-health - Customer Success Manager

• A strategic thinker and relationship builder who thrives in an evolving, start-up environment. You have a proven track record of success in customer success or account management and are ready to take your career to the next level. • Experience: 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally within SaaS, marketplaces, or healthcare industries • Revenue Growth: Proven track record of managing and driving post-sales revenue growth and client retention • Account Expansion: Demonstrated ability to grow and expand accounts, identifying opportunities for long-term client success and mutual growth • Negotiation & Deal Strategy: Skilled in negotiation and developing creative deal structures that drive revenue and strengthen partnerships • Entrepreneurship: Self-starter with the ability to take initiative, think strategically, and thrive with minimal direction • Problem Solving: Strong analytical and critical thinking skills with the ability to resolve challenges independently • Communication Skills & Telling a Data Story: Excellent verbal and written communication abilities with strong personal presence in partner and customer-facing roles. Must be able to take data, form a compelling narrative, and deliver that narrative verbally and in slide presentations. • Customer-Centric Approach: A natural ability to empathize with clients and a relentless focus on helping them succeed • Organizational Skills: Exceptional ability to prioritize, schedule, manage time, and meet deadlines in a fast-paced, dynamic environment • Technical Fluency: Familiarity with CRM tools (e.g., Salesforce, HubSpot) and a strong aptitude for data-driven decision-making • Knowledge of the healthcare staffing industry • Experience working with hospital recruiters or staffing agencies • The range for this position is $80,000 - $85,000 yearly base salary, with additional commission opportunities from $25,000 - $30,000 annually. This is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.