jellyfish - Customer Success Manager

United States$150k - $170k2mo ago

Remote NA Software Customer Success Manager Community Moderator Customer Success

Requirements

• Customer Success Core: Experience with post-sales, pre-sales, or deployment strategy managing complex enterprise relationships in fast-paced, high-growth software companies. • Empathic Teacher at Heart: Driven by the success of others, able to clearly and thoughtfully explain product concepts to customers and use cases to internal teams. • Technical Aptitude: Technically proficient and analytical. Comfortable collaborating with engineers and understanding technical workflows or software development. • Comfort with Ambiguity: Thrives on change, applies logic to undefined situations, and seeks innovative paths beyond the status quo. • Excellent Organizational Skills: Proactive, collaborative, and results-driven, able to plan and prioritize multiple moving parts. • The Right Attitude: While experience is great, humility, a performance-driven mindset, and a team-player approach are most important to us. We love to win and have fun—a sense of humor is a must. • WHAT SUCCESS LOOKS LIKE • Customers achieve value fast, and Jellyfish becomes indispensable to their growth and innovation. • Your portfolio maintains stellar retention rates, with natural expansion across enterprise functions. • You’re the strategic bridge connecting Jellyfish customers with product, engineering, and growth teams. • Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

• Develop Deep Relationships: Build strong, trusted-advisor relationships with key stakeholders and executive sponsors for each assigned enterprise account. • Drive Success Plans: Create and evolve tailored deployment and success plans for each customer, driving execution throughout their lifecycle to retain, strengthen, and expand relationships. • Master the Product: Develop and maintain a deep understanding of the Jellyfish platform. Deliver deep-dive product demos, map technical workflows, and identify creative use cases to drive adoption. • Educate & Enable: Lead onboarding and training to ensure durable adoption across teams and functions. Facilitate the training of new users as the Jellyfish footprint expands. • Keep Regular Checkpoints: Proactively manage customer relationships. Monitor account health, conduct impactful Executive Business Reviews (EBRs), and act decisively if a customer shows signs of churning. • Partner Cross-Functionally: Collaborate with Account Executives and Managers to unlock expansion opportunities and drive renewals. • Be the Voice of the Customer: Work closely with internal Product, Engineering, and Forward Deployed teams to scope prototypes, troubleshoot blockers, and prioritize strategic enhancements requested by customers.

Benefits

• Estimated OTE $150K – $170K • The posted range represents the possible base pay for this role. Actual compensation will depend on your experience, skills, role scope, and alignment with the position. Some postings may include more than one salary band to reflect different levels. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Candidates may not apply more than 2 times in any 60 day span for any job at Jellyfish. • Jellyfish • or drag and drop here • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above • Jellyfish may use Artificial Intelligence with this application. Learn more.