render - Strategic Account Manager
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Requirements
• Has 5+ years of proven experience in a customer-facing role such as Account Management or Customer Success, preferably in the cloud infrastructure or developer tooling space • Possesses a commercial mindset with a track record of successfully managing renewals, identifying expansion opportunities, and negotiating contracts • Is familiar with using product usage data or analytics to identify customer health risks and expansion opportunities • Is a strategic thinker who can connect the dots between a customer's technical challenges and their overarching business goals • Excels at building rapport and trust with a wide range of stakeholders from senior engineers to C-level executives • Is savvy with product-led growth (PLG) environments and understands how to engage customers who initially adopted a product through a self-service motion
Responsibilities
• Manage a dedicated portfolio of high-growth customers, establishing yourself as their trusted business advisor and primary point of contact. • Develop a deep understanding of each customer's business, their key objectives, and their technical roadmap to create and account plans that ensure Render is delivering maximum value. • Proactively identify and mitigate churn risks by addressing customer concerns, articulating Render's scalability, and reinforcing the value proposition. • Drive account expansion by identifying opportunities to convert customers from month-to-month to committed annual contracts and lead the upsell motion. • Collaborate closely with our Customer Engineers, who own the technical relationship with developers, to present a unified front and ensure customers are both technically successful and strategically aligned. • Lead regular business reviews with key stakeholders to showcase ROI, review progress against goals, and uncover new opportunities for partnership. • Serve as the voice of your customers internally, sharing their feedback and insights with our Product and Engineering teams. • Represent Render with authenticity, curiosity, and technical credibility in every customer interaction.
Benefits
• This opportunity is also eligible for equity with early-exercise options and extended exercise windows. • 4 weeks of paid vacation. • 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return. • Long-term disability, life insurance, and 401K plans. • 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well. • Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc. • Monthly cell phone and internet subsidy. • Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders. • Continuous learning benefits & related support. • Render is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. • We encourage all who are interested to apply. We can't wait to hear from you! • Render — CCPA Applicant Privacy Notice https://drive.google.com/file/d/1wKr9IejoT5McFrs9I2mahQnf6AFwb3z2/view • Render — GDPR Applicant Privacy Notice https://drive.google.com/file/d/1_8jtyXQ1HdRdTdQn9sZ7n-R-zAGBmsFa/view
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