workyard - Strategic Account Manager
Requirements
• Proven track record managing a book of business and meeting retention and expansion targets, ideally in B2B SaaS. • Demonstrated ability to work independently, setting priorities and managing a pipeline with minimal direction. • Strong executive presence, with the ability to advise senior stakeholders such as owners and VPs. • Strong commercial instincts, with the ability to identify and close growth opportunities. • Experience selling to or supporting contractors, trades, or construction businesses. • Experience owning both renewals and expansion within a single role.
Responsibilities
• STRATEGIC ACCOUNT OWNERSHIP • Manage relationships with Workyard's top 150-200 accounts, the highest-MRR customers in the business. • Develop project-level knowledge of how each customer operates and where Workyard delivers value for them. • Build trusted relationships with key stakeholders and serve as the executive advisor for the account. • Act as the Voice of the Customer within Workyard, surfacing customer needs and feedback to the Engineering, Sales, and Marketing teams, and advocating internally for accounts that need support. • RETENTION AND GROWTH • Proactively engage accounts to identify and address churn risk early. • Identify upsell and cross-sell opportunities and close them at or above forecast. • Negotiate renewals and drive multi-year agreements. • Develop external growth opportunities such as referrals, testimonials, case studies, and white papers.
Benefits
• Comprehensive benefits including Aetna medical, dental, and vision coverage, Flexible Spending Accounts (FSA), Teladoc virtual care, One Medical membership, Kindbody family-building support, an Employee Assistance Program, 401(k) retirement plan through Empower, and pre-tax commuter benefits (for those based in our San Francisco office).
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