Alpaca - IT Operations Specialist
Requirements
• Excited about Alpaca’s mission and what we’re building • 6+ years in IT operations / systems engineering—you’ve owned, hardened, and improved systems, not just answered tickets • Proven solutions builder: reverse-engineers complex issues, ships durable fixes, and continuously improves what you own • Strong across macOS, Windows, and Linux, including device lifecycle • Hands-on with at least two MDM solutions of the following: Jamf, Kandji, Intune, or comparable enterprise MDM • Proven patch management experience—including testing, validation, and controlled rollout—not just pushing updates • Experience with Google Workspace, 1Password, enterprise SaaS admin, EDR, and SSO / identity workflows • Understands Zero Trust environments with good networking concepts to harden access and endpoints without constraining the business • Builds and improves automations (scripting, APIs, workflow tools such as n8n); working fluency in at least two programming/scripting languages • Hands-on with cloud (GCP and/or AWS) and IaC (e.g. Terraform)—comfortable in IaC-first environments • Self-starter and fast responder in a fast-paced environment; clear communicator and team player across the IT team and other teams (business partners) • Based for Eastern Time coverage; available for weekend on-call (round-robin rotation across the team) • Fluent English (written and verbal); strong analytical and collaborative skills • ATeam player with ownership mentality • Who You Might Be (Nice-to-Haves): • Bachelor’s degree in IT, Computer Science, or related field • IT, security, or cloud certifications • Prior ownership of IT automation platforms, workflow tooling, or internal ops repos • Experience designing scalable onboarding / access / offboarding automation • Background in fintech or other regulated industries; familiarity with financial and privacy controls • Business acumen to balance stakeholder urgency, security risk, feasibility, and budget • How We Take Care of You: • Competitive Salary & Stock Options • Health Benefits • New Hire Home-Office Setup: One-time USD $500 • Monthly Stipend: USD $150 per month via a Brex Card • Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. • Recruitment Privacy Policy
Responsibilities
• We are seeking an experienced IT Operations Specialist to help support our team members with IT related tasks and help ensure the Security of our organization. • The IT Team is 100% distributed and remote. This role will be reporting directly to the IT Operations Manager. • Things You Get To Do: • Own IT support end-to-end—be the reliable go-to for staff, while turning recurring issues into durable fixes and automations • Diagnose and resolve complex cross-platform problems across macOS, Windows, and Linux • Partner with HR and Security on scalable onboarding and offboarding (access, devices, and lifecycle) • Administer MDM platforms (e.g. Jamf, Intune)—including BYOD—harden posture, and improve enrollment and compliance workflows • Own patch management: test, validate, and roll out updates safely across the fleet • Deploy and secure endpoints and SaaS access in a Zero Trust environment—tighten controls without blocking the business • Build and improve automations (scripting, APIs, tools like n8n) for provisioning, access, inventory, and ops workflows • Manage device setup, software deployment, hardware shipping/receiving, and the firm’s IT asset inventory • Support change management and procurement; collaborate on cloud/IaC-related IT changes where needed • Train staff on IT topics and contribute to continuous improvement of systems, docs, and processes • Participate in weekend on-call (round-robin) and after-hours response as needed • Other related duties as required
Benefits
• New Hire Home-Office Setup: One-time USD $500 • Monthly Stipend: USD $150 per month via a Brex Card • Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. • Recruitment Privacy Policy
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