NICE - Business Consultant, Change Management, VRS
Requirements
• Experience working in a contact center environment. • Experience with enterprise software change management. • PROSCI certification (required). • 5+ years of experience leading change management for large technology implementations and organizational shifts. • Experience supporting change management for AI, automation, or advanced analytics initiatives in enterprise or contact center environments. • Comfortable using both formal and informal change management approaches. • Domain familiarity preferred in one or more application areas: omni-channel routing / ACD / IVR, CRM, Workforce Management, Quality Management, Customer Analytics, Performance Management. • Strong executive presence and ability to persuade C-level management. • Advisory presence with executives and frontline leadership. • Ability to translate AI-driven capabilities into clear, role-based messaging for executives, supervisors, and frontline agents. • Strong facilitation, presentation, and communication skills. • Tenacious, results-driven, and able to navigate ambiguity. • Proven ability to work collaboratively with other team members. • Experience creating content assets and presentations.
Benefits
• High exposure to senior leadership and strategic deals. • Direct influence on revenue quality, pricing discipline, and long‑term customer value. • Opportunity to operate as a true commercial partner, not a transactional finance role. • If you’re motivated by impact, commercial judgement, and influencing business outcomes, we’d love to hear from you. • Enjoy NiCE-FLEX! • Enjoy NiCE-FLEX! • At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. • Requisition ID: 10662Reporting into: VP, Business FinanceRole Type: Individual Contributor • Requisition ID: 10662Reporting into: VP, Business Finance • Role Type: • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
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