outmarket - Customer Success Manager (Employee Benefits)

• Own onboarding and activation for Employee Benefits agencies and brokers using the Outmarket platform, driving fast time to value and strong adoption. • Build and maintain trusted relationships with EB group leaders, benefits brokers, and account managers across commercial insurance agencies. • Serve as the primary post-sale point of contact for implementation, training, ongoing engagement, retention, and account health. • Identify opportunities for expansion within existing accounts as customers grow their Employee Benefits business. • Translate customer feedback into actionable product insights that help inform roadmap prioritization. • Build and improve scalable onboarding materials, training content, and Customer Success processes that grow with the business.