Homeward - Project Manager, IT & Internal Systems (LatAm)
Requirements
• 3+ years of project or program management experience supporting IT operations and/or business systems, ideally at a high-performance startup or technology company. • Fluent, professional English (written and verbal) and the ability to work across time zones with U.S.-based teams. • Strong project management fundamentals: planning, scoping, risk tracking, and driving work to completion with urgency. • Exceptional attention to detail. You shift between big picture and fine detail quickly, and you're a wizard with documentation. • Excellent communication, matching your style to the audience, whether a leadership roadmap review, a vendor check-in, or a working session with engineers. • Comfort with numbers and cost analysis, able to work a software forecast, reconcile spend, and spot anomalies. • A collaborative, feedback-oriented mindset. • Interest in the complex world of mortgage and title, and a drive to make the systems behind it run better. • Nice-to-haves: • Prior mortgage, title, real estate, proptech, or fintech experience. • Hands-on familiarity with Salesforce, LendingPad, Qualia, or comparable platforms. • Experience managing software vendors, renewals, and SaaS cost/license optimization. • Experience building reporting or dashboards; SQL and/or BI tooling (e.g., Looker) a plus. • Experience managing API integrations with third-party partners. • Familiarity with ITSM and knowledge base tooling and support-deflection best practices. • PMP, CAPM, Agile/Scrum, or a similar certification. • THE GOLDEN RULE. It’s simple: Treat others the way we want to be treated. Whether we’re dealing with colleagues or customers, we don’t prioritize money or growth over people, and we practice empathy at every opportunity. • THE GOLDEN RULE • CALM FOCUS. We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love. • CALM FOCUS • ONE TEAM, ONE DREAM. Big problems require big solutions. We look at our customers’ experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title. • ONE TEAM, ONE DREAM
Responsibilities
• Manage the roadmap and projects for IT operations and our Mortgage & Title systems, including LendingPad (mortgage POS/LOS), Qualia (title platform), and our licensed Saas systems. • Support project definition and planning, helping shape goals, scope, timelines, and success criteria, and translating leadership priorities into actionable plans. • Own project communications, keeping Technology, Operations, and Finance aligned through status updates, launch plans, and clear documentation. • Support monthly software forecast analysis, partnering with CPO and Finance to track spend against forecast, flag variances, and drive overpayment and duplicate-charge follow-ups. • Maintain an accurate inventory of software subscriptions, contracts, renewals, and owners so leadership has a clear view of committed and forecasted spend. • Improve IT knowledge management and support deflection through runbooks, help docs, and self-service resources that reduce repeat tickets. • Support the IT operational cadence, managing intake, prioritization, and triage of requests and driving process improvements. • Track and report on delivery and operational metrics through lightweight dashboards and reports. • Contribute to IT governance and compliance-supporting work, including access reviews, change-management hygiene, and audit-ready documentation. • Leverage AI to improve your workflow by synthesizing data, drafting documentation, accelerating analysis, and contributing to internal tools for collaboration.
Benefits
• Contractor engagement • Competitive hourly rate • Computer reimbursement • Fully remote, LatAM-based, meaningful overlap with U.S. Central Time business hours.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT