Skedda - Customer Onboarding Specialist
Requirements
• Previous experience in implementation, onboarding, customer support, customer success, or a similar customer-facing SaaS role • Experience with tools such as Stripe, Hubspot, or other customer/payment platforms; Google Suite
Responsibilities
• Leading engaging customer training sessions and product walkthroughs • Creating clear, customer-friendly video walkthroughs to explain setup steps, product workflows, and answers to common onboarding questions • Guiding customers through implementation milestones • Performing and coordinating key onboarding tasks, such as map uploads and account configuration support • Answering customer questions via email and chat with clarity, warmth, and urgency • Helping customers solve unique scheduling, space-management, and workplace scenarios • Delivering product demonstrations tailored to customer needs • Supporting billing-related questions and payment workflows • Capturing customer feedback and sharing insights that help shape product development decisions • Collaborating with amazing teammates across onboarding, support, product, and customer success to improve the customer experience • For this role, we need you to: • Communicate exceptionally well in written and spoken English • Bring a friendly, engaging, and professional presence to every customer interaction • Be genuinely curious about technology, SaaS products, AI tools, and how modern teams collaborate • Have experience working directly with customers or clients • Be motivated by helping customers achieve meaningful outcomes • Stay organized, detail-oriented, and proactive while managing multiple priorities • Bring a strong sense of ownership, urgency, and follow-through • Enjoy solving problems, learning quickly, and finding practical ways to move customers forward
Benefits
• Competitive salary, benefits package, and paid time off • Creative and collaborative work environment • Direct exposure to the leadership team across departments • Be empowered to leave a significant mark on the company and the customers • We’re an international team from 20+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly. • At Skedda, we take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues: • We are a community • Quality is at our core • Create momentum every day • Tackle hard problems • We’re growing fast with a lot of new opportunities ahead! To learn more, please visit https://www.skedda.com/blog/skedda-mission-vision-virtues and https://www.allbooked.com/about.
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