Pendo - Senior Pre- & Post-Sales Customer Engineer

• Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. • You're a builder, not a maintainer.You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. • You're a builder, not a maintainer. • You're AI-curious - genuinely.You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut. • You're AI-curious - genuinely. • Must-haves • Passion for working with customers and building strong and impactful customer relationships • 5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture. • Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations. • Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements. • Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs. • Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization. • Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation. • Experience mentoring or coaching more junior technical team members. • Nice-to-haves • Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment. • Hands-on experience with mobile app development, including Swift, Android, or React Native. • Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation. • Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team. • Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. • Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. • Pendo Core Values: • Location: Pendo is a hybrid culture. In-office 3 days per week in London, UK • Location: • Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.