SuccessKPI Inc. - Support Engineering Summer Intern 2026
Requirements
• Currently pursuing a BA/BS degree in a related field (Computer Science, Information Systems, Engineering, Data Analytics, or similar preferred) • Must be graduation between December 2026 and June 2027 to be eligble • Strong problem-solving skills and a desire to learn technical troubleshooting • Strong written and verbal communication skills • Comfortable working independently in a remote environment while staying responsive and collaborative • Interest in SaaS platforms, customer experience, or technical support • Ability to stay organized and manage multiple priorities • Basic SQL knowledge • Experience with tools like Salesforce, Postman, JIRA, or ticketing systems • Interest in data analytics (Excel strongly preferred; PowerBI/Tableau/MicroStrategy a plus) • Bilingual or multilingual skills (English + Spanish/Portuguese/German/French is a plus) • SuccessKPI is a rapidly growing and thriving business providing a pure SaaS analytics platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics, and the real-time action power of playbooks to act on customer conversations. Customers can get started in minutes with this robust and actionable customer experience management platform. • For more information on SuccessKPI, please visit us at successkpi.com
Responsibilities
• Help manage the support queue by responding to and resolving customer tickets in a timely, thoughtful, and human way • Support customers across multiple channels (ticketing system, email, internal tools, etc.) • Investigate issues by testing and replicating bugs using tools such as Postman, JIRA, and internal diagnostics • Collaborate with Product and Engineering by documenting issues clearly and submitting structured tickets when escalation is needed • Assist with testing support-related items for product releases • Update and improve the SuccessKPI knowledge base with new documentation, FAQs, and troubleshooting steps • Help maintain and track customer feedback and suggestions to support product improvements • Take ownership of intern-friendly projects related to improving support workflows, self-service resources, or internal processes • Learn and adapt quickly — our platform and processes evolve often, and experimentation is encouraged
Benefits
• Opportunity to work for a fast-growth global SaaS company in the analytics space • A diverse, inclusive, and dynamic culture where people enjoy what they do • Hands-on experience supporting real customers and real product challenges • Exposure to cross-functional work with Support, Product, and Engineering • Career development opportunities as the company continues to scale • A team where your ideas are welcomed — you have a voice at SuccessKPI
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