atlys - Visa Consultant, Retail Store

• You’ll likely thrive in this role if you: • Experience: At least 2 years of experience in a customer-facing or front-desk role. Prior experience in visa processing, travel agencies, immigration consultancies, or related travel services is highly preferred. • Visa & Travel Knowledge: Familiarity with visa types (tourist, transit, business), documentation requirements, processing timelines, and common rejection reasons. Awareness of embassy/consulate procedures and destination-specific entry regulations is a strong plus. • Communication Skills: Fluent in English, with strong verbal and interpersonal skills. Proficiency in Hindi, Malayalam, and/or Tamil is highly preferred. • Customer-Centric Attitude: High ownership, patience, and professionalism in every interaction. Ability to simplify complex visa processes for travelers who may be applying for the first time. • Problem-Solving Ability: A proactive and calm approach to resolving customer concerns on the spot : whether it's a missing document, an urgent travel deadline, or an application error. • Tech Savviness: Comfort using CRMs, digital application platforms, and support tools for efficiency. • Flexibility: Willingness to work rotational shifts and week-offs (6 days/week, 9-hour shifts with a 1-hour break). • Attention to Detail: Accuracy in reviewing travel documents, verifying application details, and ensuring error-free submissions. • Presentability: A well-groomed, professional appearance fitting a premium retail environment. • We hire exceptional people for their craft, not travel enthusiasts. We solve hard problems that happen to touch global travel and government infrastructure. • WHAT YOU CAN EXPECT • Atlys is built by a small team with outsized ambition, high ownership, and an obsession with doing great work. • Here’s what you can expect: • Competitive compensation and equity so you participate in the value you help create. • Comprehensive health insurance covering you and your family, plus annual preventive health check-up on us. • A thoughtful leave policy with paid time off and company holidays, because great work also requires real time off. • Learning & development credits to invest in courses, books, conferences and tools that help you get better at your craft. • Great tools to do your best work, including high-spec equipment and software. • Come build the intelligence layer for global travel