Moss - Customer Support Associate (f/m/d)
Requirements
• A Bachelor’s degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field or comparable practical experience • Native-level German (C2) and strong English skills (min. C1) • A strong interest in FinTech, financial processes, or operational excellence • A proactive, hands-on mindset and willingness to take ownership • Resilient and comfortable in a fast-paced environment • In addition, here are the skills and attributes we are looking for: • Strong Communicator: You communicate clearly, confidently, and professionally in German and English both written and spoken. • Strong Communicator: • Analytical & curious: You enjoy understanding processes, identifying patterns, and solving problems in a logical way. • Analytical & curious: • Detail-oriented and structured: You work methodically and ensure accuracy when handling data, documentation, and customer cases. • Detail-oriented and structured: • Resilient & Organized: You can prioritize tasks, manage multiple cases, and stay calm in a dynamic environment. • Resilient & Organized: • Eager to learn in a fast-paced environment: You quickly adapt to new tools, technologies, regulatory topics and actively seek feedback to improve. • Eager to learn in a fast-paced environment: • Customer-Oriented: You approach situations with empathy and professionalism, always aiming for high-quality solutions. • Customer-Oriented: • What You’ll Gain • What You’ll Gain • Deep understanding of the Moss company and product • Fast learning curve across markets and products • Clear career path (Junior → Mid → Senior Specialist) • Internal mobility across CSM, Operations, Commercial or Compliance • Early responsibility and real impact from the start • Moss is a SaaS scale-up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe. • Our ambition is bold: to power every SMB’s spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control. To date, over 5000 businesses in Germany, Netherlands and the UK use Moss’ leading spend management product, with modules such as corporate cards, accounts payables, employee cash reimbursements and procurement. • Moss has raised a total of €180 million in funding and is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star. • Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more. We’re a place where you can fast track your career - here's what else to expect: • what else to expect: • Top-of-market compensation package, including equity. • Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos. • Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits. • Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package). • By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Policy. • By applying for the above position, you will confirm that you have reviewed and agreed to our • Data Privacy Policy
Responsibilities
• Support Customers: Act as a key operational contact for our German customers. You’ll learn how to handle inquiries professionally across phone, chat, and email—providing clear solutions while building trust and confidence. • Support Customers: • Understand the Product Deeply: Develop a deep understanding of our FinTech product across different use cases, markets, and customer needs, learning how complex financial workflows, payments, and operations come together in practice. • Understand the Product Deeply: • Solve Complex Problems: Not every case is straightforward. Think beyond scripts and connect different pieces of information. You’ll be trained to approach complex situations with curiosity and structure, identifying root causes, assessing potential risks, and escalating where needed. • Solve Complex Problems: • Collaborate Across Teams: Work closely with Compliance, Product, Risk, and other Operations colleagues to resolve cases efficiently and improve internal workflows. • Collaborate Across Teams: • Improve Processes: Get hands-on with our tools and systems. You’ll learn how strong processes, clean data, and operational excellence directly improve customer experience and you’ll actively contribute ideas to make things better. • Improve Processes: • This role is ideal for recent graduates or junior professionals who are motivated, detail-oriented, and eager to grow within Operations.
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