Noctrix Health - Sales Support Representative

• Communicate with healthcare providers and clinic staff via phone, email, and fax to obtain required patient documentation • Proactively follow up on missing or incomplete information to ensure timely order progression • Serve as a primary point of contact for clinic navigators, referral coordinators, and administrative staff • Build strong relationships with clinic teams and develop an understanding of their workflows to improve communication and responsiveness • Review incoming documentation for accuracy, completeness, and compliance with applicable requirements • Track and manage patient orders from initiation through completion, coordinating with reimbursement, operations, and clinical support teams to resolve issues • Use Salesforce or a similar CRM to document interactions, track order progress, and maintain accurate, timely records • Monitor dashboards and reports to prioritize outreach, follow-ups, and outstanding documentation needs • Collaborate with Territory Managers and Associate Sales Representatives to support regional efforts and provide account updates • Assist in onboarding new clinics and guiding staff through patient documentation requirements • Identify workflow inefficiencies and recommend improvements to order processing and the clinic experience • Ensure all activities comply with HIPAA requirements and company policies for handling protected health information