servicerocket - Senior Atlassian Technology Consultant

Remote (AU), Australia - Hybrid2d ago

In Office Senior APAC Consulting Office Administrator Senior Rails Developer Perl Ruby Python Groovy Shell Client Consulting Schedule Management Jira Bitbucket Confluence Customer Engagement ITIL

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines • 5+ years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions • Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc) • A successful history in customer engagement and demonstrated exceptional consulting and influencing skills • Excellent analytical skills with the ability to take a holistic view across a range of domains • Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions • Excellent communication skills, including workshop facilitation, written and verbal communication • Experience with Agile development methodologies • Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.) • Familiarity with ITIL and ITSM principles • Experienced in UAT testing and test use-case development • Knowledge of cloud technologies • Your leaders 🤟 • Rob is a music lover, a distinguished triathlete, and our founder and CEO. He leads our Global Services team with empathy, critical thinking, and a lot of authenticity. With him and your manager Jono, you will deliver value through high-impact projects to world-class partners while growing your skills to the next level! • The Professional Services Consulting area is responsible for providing fee-for-service consulting services to clients by providing a complete project solution to achieve measurable business improvement using company products and services, defining opportunity/process around outsourced solutions, systems integration or other proprietary tools. • 1-3 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions • Your leaders 🤟 • Rob is a music lover, a distinguished triathlete, and our founder and CEO. He leads our Global Services team with empathy, critical thinking, and a lot of authenticity. With him and your manager Kumar, you will deliver value through high-impact projects to world-class partners while growing your skills to the next level! • Your leaders 🤟

Responsibilities

• Design, develop, and implement high-quality solutions including architectural system design • Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements • Provide experienced guidance, feedback, and recommendations to customers based on established best practices • Support the roll-out, adoption, and scaling of provided solutions for customers • Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship • Advice on internal tools and processes as a senior member of the technical team • Promote yourself as a subject matter expert and valued member of the community • Assist with proposal development and statement of work definitions • Engage with potential customers on sales calls as a technical resource, advising on product solutions

Benefits

• A 20+ year tech services expert of many solutions and partnerships with industry giants. • Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor. • Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. • We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award. • Visit our website to learn more and become a part of our Rocketeer Nation. • Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.