tessera-labs - Senior Technical Project Manager (Infrastructure, Security & Compliance)

Remote - USA2d ago

Remote Senior NA Cloud Computing Artificial Intelligence Technical Project Manager Team Management Records Management Project Planning Account Management Azure Customer Engagement Due Diligence Procurement Reporting Close Documentation PMP

Requirements

• 5–8 years of experience in technical project management, technical account management, or customer-facing delivery roles. • Excellent written and verbal communication, with the confidence to lead customer conversations and present to technical and executive audiences. • Working knowledge of cloud infrastructure (Amazon Web Services, Microsoft Azure, or Google Cloud Platform), security concepts, and compliance frameworks such as SOC 2 (System and Organization Controls 2) or ISO/IEC 27001 (International Organization for Standardization / International Electrotechnical Commission 27001). Fluency is required; hands-on engineering is not. • A proven record of managing cross-functional projects with many stakeholders and competing priorities. • Strong curiosity and the ability to learn new technical topics quickly and explain them clearly. • Highly organized, with a habit of written status updates, clear follow-ups, and ownership through completion. • Experience supporting customer security reviews, vendor due diligence, or audits at an enterprise SaaS (Software as a Service) or AI company. • Exposure to government or regulated-industry customers, including frameworks such as FedRAMP (Federal Risk and Authorization Management Program). • Familiarity with deployment models such as multi-tenant SaaS, single-tenant, customer cloud, and on-premises. • A certification such as PMP (Project Management Professional) or CompTIA Security+ (Computing Technology Industry Association Security+). • Background at a system integrator, enterprise SaaS company, or high-growth startup.

Responsibilities

• Customer Engagement • Join customer calls with business-side project managers to explain Tessera's infrastructure, deployment models, security controls, and compliance posture. • Translate technical topics into clear language for customer executives, IT leaders, security reviewers, and procurement teams. • Guide customers through security reviews, due diligence questionnaires, and compliance evidence requests, from commercial enterprises to government and other regulated customers. • Identify when a customer needs deeper detail or engineering work, then secure the right internal experts and resources. • Build trust as a dependable point of contact who follows up and closes loops. • Internal Cross-Team Project Management • Plan and run projects across IT, Security, Compliance, Automation, and Infrastructure teams. • Turn customer requirements into scoped work with owners, timelines, and dependencies. • Track risks, blockers, and decisions, and escalate early when timelines or scope are at risk. • Keep reusable customer-facing materials current, such as architecture overviews, security summaries, and standard questionnaire answers. • Pipeline and Status Management • Own the pipeline of customer infrastructure, security, and compliance requests from intake to close. • Provide regular status updates to customers, business-side project managers, and Tessera leadership. • Report on volume, turnaround time, and recurring customer asks to improve how the team works. • Use AI tools to speed up planning, documentation, and reporting.