Amplitude - Sr. Technical Customer Success Manager (12mth Fixed Term Contract)

• Strategic Consultation: Opinionated and prescriptive with strong objection handling. Says no to bad implementation patterns; prescribes certified architectures; holds customers accountable to their own defined success criteria. • Strategic Consultation: • Business and Use Case Acumen: Starting from presales through renewal/expansion, understand customer business, critical use cases and business challenges and prescribe deployment plan to achieve desired goals. • Business and Use Case Acumen • Ecosystem, AI and Data Fluency: Comfortable with Amplitude data architecture, taxonomy design, instrumentation methods, and AI/agent setup and workflows - enough to unlock desired use cases, diagnose problems and guide supporting teams (CSA, Partner, etc) • Ecosystem, AI and Data Fluency • Hands-on Product Expertise: review dashboards/agents live with customers, runs AI analytics sessions/workbooks, co-configures Amplitude agents, understand the customer business context and identify growth opportunities • Hands-on Product Expertise • Action Oriented Program Management: Extreme ownership to drive accountability from deployment to ongoing success, including project timeline, and customer milestone cadence across a book. Escalate and know when to effectively pull in resources. • Action Oriented Program Management • Deployment Management: TSM is accountable for deployment quality even on partner-led accounts. They must join kickoff, accountable for clean taxonomy, monitor partner health, and escalate to PDM when quality issues arise. This is a net-new responsibility vs. today's CSM. • Deployment Management • Relationship Builder: contributes to build and maintain EB relationships independently around deployment, adoption and maturity - does not rely on AE to hold these conversations - nurture power users and technical champions • Relationship Builder: • Champion Health Awareness: proactively detects changes in customer engagement, sponsor changes, and data drift before they become churn signals, ability to identify signals and action on them • Champion Health Awareness: • AI Innovation & Proficiency: Constantly innovate to embed AI in day-to-day workflow to improve efficiency and customer outcomes  Experiment, iterate and share best practices. • AI Innovation & Proficiency: • Portfolio Prioritization: You are responsible for retention in your territory. Ruthlessly prioritize your time and the resources around you to drive customer growth. • Portfolio Prioritization • Language requirements: German + English • By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice. • Staying Safe - Protect Yourself From Recruitment FraudWe are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.