MoonPay - Payment Operations Analyst

• Stablecoin Issuance Operations: • Support day-to-day stablecoin mint and burn workflows, executed under strict operational controls. • Perform daily mandatory reconciliations across stablecoin issuance products, including end-of-day reconciliation aligned to US banking hours. • Execute processes under a four-eyes (maker-checker) framework, ensuring segregation of duties and audit-ready evidence. • Maintain clear, timestamped operational records and support immutable log requirements for audit and regulatory review. • Coordinate closely with Stablecoin Product, Treasury, Finance, and internal security stakeholders to ensure safe and compliant issuance operations. • Operational Excellence: • Investigate and resolve discrepancies across bank accounts, provider balances, internal ledgers, and transaction records. • Monitor partner and bank SLAs and escalate deviations to protect payment continuity • Own operational execution for high-impact issues, ensuring clean resolution and clear documentation. • Contribute to SOPs, controls, and process governance to strengthen IPO readiness. • Payment Performance & Optimisation: • Monitor key payment health metrics and identify anomalies impacting conversion and revenue capture. • Perform deep dives into payment failures (issuer declines, processor issues, customer friction) and support remediation plans. • Support routing optimisation initiatives, working with Product and Engineering to reduce repeat failures. • Translate operational signals into actionable insights to improve performance and reduce operational waste. • Data & Technology: • Data & Technology: • Build and maintain dashboards and visualisations to track KPIs and surface actionable insights. • Use AI, SQL and analytics tools to automate recurring reporting and reconciliation workflows. • Partner with Data Engineering to improve monitoring, alerting, and operational visibility. • Compliance, Risk & Controls: • Support compliance-aligned operations across payments and stablecoin workflows. • Execute sensitive processes with strict access controls and evidence standards. • Identify and escalate operational risk proactively, particularly where money movement and regulatory requirements intersect • 2+ years of experience in payment operations, financial operations, reconciliation, or accounting (stablecoin or crypto experience is a strong plus). • Highly detail-oriented with strong operational judgement in high-trust environments. • Comfortable working across multiple systems and reconciling disparate data sources. • Strong analytical ability - able to investigate issues, form hypotheses, and validate with data. • Clear communicator with the ability to coordinate cross-functionally and escalate effectively. • Comfortable operating in a fast-moving environment with high accountability.