Chainguard - Senior Manager, Professional Services - EMEA

Remote - UK+ Equity3w ago

Remote Senior EMEA Cybersecurity Senior Community Manager Segment Customer Success Coaching Customer Relations Program Management

Requirements

• 7+ years in Professional Services, Consulting, Customer Success, or a related field • 2+ years of leadership experience managing delivery teams or PS operations for a customer segment • Technical background in cybersecurity, DevOps, software engineering, or a related domain • Strong project or program management capabilities • Experience working cross-functionally in a high-growth technology environment • Excellent communication skills — comfortable engaging both technical teams and executive stakeholders • Must be located in the United Kingdom • We live and breathe our company values: • We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. • We have a bias for intentional action — We prioritize, plan, try things, and fail fast. • We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. • We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.

Responsibilities

• Delivery & Segment Ownership • Own end-to-end PS delivery across onboarding, implementation, advisory, and expansion for your Enterprise segment • Monitor and improve utilization, on-time delivery, and customer satisfaction KPIs • Serve as the escalation point for complex or at-risk engagements • Team Leadership & Development • Lead, mentor, and grow a team of Solutions Architects • Set performance expectations, coach to them, and own career development and succession planning • Partner with PS leadership on hiring and capacity planning • Services Strategy & Operations • Standardize delivery methodologies, tools, and best practices • Improve operational processes for efficiency, scalability, and predictability • Cross-Functional Partnership • Collaborate with Sales, CS, Product, Engineering, and Support for a seamless customer experience • Support pre-sales on strategic or complex opportunities • Funnel customer feedback into product and services improvements • Partner with PS leadership to evolve services packaging and pricing • Customer Outcomes & Growth • Ensure customers achieve defined business outcomes through services engagements • Identify expansion opportunities in partnership with Sales and CS • Proactively manage escalations and capture customer insights to improve delivery

Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. • Flexible & Remote-First Culture: • Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). • Our Approach to Equity: • 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. • 100% Covered Health Insurance: • ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. • ∞ Flexible Time Off: • 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. • 18 Weeks Paid Parental Leave: • If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.