Dwelly - CRM & Communications Coordinator
Requirements
• Strong English communication skills (written and spoken) — comfortable communicating with British stakeholders • 3–5 years of experience in marketing, communications, content, or operational support roles within fast-paced environments (startup experience is a plus) • Strong copywriting skills with the ability to produce clear, on-brand content quickly • Proven ability to manage multiple workstreams and fast-changing priorities with strong judgment and execution • Excellent attention to detail • Strong organisational and prioritisation skills; able to operate effectively with imperfect information and move work forward independently • Hands-on experience with Mailchimp, Figma, Zapier, Google Workspace, Slack, Notion, and AI tools such as ChatGPT • Comfortable using AI tools to scale workflows and improve efficiency • Experience supporting multiple brands, clients, or product lines simultaneously • Process-driven, adaptable, and self-managing • Must have significant overlap with UK working hours (minimum 4–6 hours per day) • Preferred • Property, prop-tech, or estate agency background • Working knowledge of SEO and CMS platforms • Meta Ads or paid social experience
Responsibilities
• Content & Brand • Plan and produce content across multiple agency brands, including social media, blogs, lead magnets, and regulatory updates • Maintain brand consistency through shared templates, systems, and processes • Adapt content to local markets while preserving scalability and efficiency • Support visual production using Figma and Canva • Landlord & Tenant Communications • Build and maintain Mailchimp campaigns, audience segmentation, and nurture journeys • Coordinate tenant-facing communications across the portfolio • Digital Presence • Manage website content updates and support template rollouts in collaboration with design and development teams • Support SEO-driven content initiatives and on-page optimisation • Build and maintain lead capture pages • Marketing Operations • Use Zapier and AI tools to scale content production and operational workflows • Maintain organised asset libraries, templates, and internal documentation • Track and report on campaign and email performance metrics • Growth Support • Support paid campaigns across Meta, Google, and LinkedIn alongside internal stakeholders or external agencies • Assist with audience targeting, creative production, and nurture flows
Benefits
• Competitive compensation (based on experience) • Remote-first setup with a high-trust culture and flexible workload • What is it like being a Dwell-er • Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions. • What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes. • This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”. • Customer obsession rather than competitive focus • Passion for invention • Operational excellence • Long-term thinking • By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.
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