welltheory - Senior Client Success Manager

• YOU MIGHT BE A GREAT FIT IF YOU... • Have 7+ years of enterprise client success or account management experience, ideally in digital health, benefits, or adjacent B2B2C environments, with a track record of driving retention, renewals, and expansion within complex client ecosystems • Are a relationship-driven communicator — you build deep trust with clients at every level, from day-to-day champions to C-suite executives, and know how to read the room, adapt your style, and navigate sensitive conversations with professionalism and empathy • Think like a strategic storyteller — you turn data into insight and insight into action, using engagement, outcomes, and ROI data to shape compelling narratives that influence client decisions and demonstrate value • Are operationally excellent — you manage complex projects end-to-end, juggle multiple accounts with precision, and bring structure to ambiguity • Bring a hands-on, entrepreneurial mindset — you're comfortable starting as a team of one, rolling up your sleeves to execute while helping define the playbook for scale • Are adaptable and resourceful — you bring creativity to problem-solving, stay calm under pressure, and thrive in a dynamic, fully remote environment • Have deep empathy for the autoimmune experience — you don't need to have an autoimmune condition yourself, but you can genuinely connect with and convey the lived experience of autoimmune patients to potential customers • Approach work with a beginner's mindset — you love learning, solve problems from the ground up, ask questions freely, and stay open-minded about new approaches • This position requires current work authorization in the United States. We are unable to provide visa sponsorship at this time. • You've been called a "force of nature" and have done something most people wouldn't — run a marathon, started a company, earned a degree while working full-time, or overcome significant adversity • You have direct experience in digital health or the autoimmune/chronic condition space • You've helped build a Client Success function from the ground up at an early-stage startup