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Jobs(31,365)/Customer Support Lead Role(70)/cygnify (36) - Salesforce/CloudSense Lead

cygnify - Salesforce/CloudSense Lead

Singapore5mo ago

In Office Staff APAC Customer Support Lead Apex CRM Management Salesforce

Requirements

• 8+ years of experience in Salesforce architecture, development, and integration. • Strong expertise in CloudSense CPQ (product modelling, pricing, orchestration). • Hands-on with Sales Cloud, Service Cloud, Community Cloud, Apex, LWC, Visualforce. • Experience with DevOps on Salesforce (CI/CD, version control, automation). • Strong knowledge of APIs, integrations, and microservices. • Excellent stakeholder communication and leadership skills. • Salesforce and/or CloudSense certifications are a strong advantage.

Responsibilities

• Lead end-to-end solution delivery across the SDLC - from requirements to production.Own technical design and delivery for Salesforce and CloudSense implementations. • Drive product modelling, pricing, and order orchestration using CloudSense CPQ. • Define and enforce DevOps standards including CI/CD, automation, and testing.Partner with business, IT, and vendors to deliver enterprise-grade CRM and OM solutions. • Ensure system stability, performance, security, and continuous improvement. • Troubleshoot issues across sandbox, staging, and production environments. • Mentor engineers and provide strong technical leadership.

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