relay - Senior Content Designer

London - On-site1w ago

In Office Senior EMEA Content Writer Marketing Manager Content Strategy Data Analysis Copywriting

Requirements

• Aim with Precision: You define problems clearly and measure your impact meticulously. • Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. • 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. • All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. • People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. • Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. • If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. • Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.

Responsibilities

• End-to-end content strategy and execution across Relay’s products, from framing important concepts to polishing microcopy. • Champion quality and define how Relay uses language to foster engagement, understanding, trust, accessibility, and behaviour change. • Engage in user research, experimentation and data analysis to define our users’ needs, attitudes and behaviours. • Be ready to jump into an incident and support with crisis messaging and recovery comms in the event that things go wrong. • Establish the conventions, systems, libraries, style guides, tools and AI skills that Relay relies on to ensure consistency of language as we scale and diversify our product experiences. • Consult in the setup of content management and translation tooling that unlocks multi-language product experience. • Within Relay’s small Design team we collectively share in the work of brand building and visual communication. As such, this role will occasionally require you to take on graphic design and copywriting for high-consequence marketing materials such as investor decks, client pitch decks, candidate pitch decks and the Relay website. • You have a proven track record of delivering exceptional content design. You’ve built software before, have worked within multidisciplinary product teams and know how to adapt your working style to maximise your impact. • Past experience in a zero-to-one role and/or writing for non-native speakers are both highly desirable. • You’re an effective advocate for the needs of users, and adept at balancing these with the needs of the business. • You’re comfortable independently delivering small, straightforward pieces of graphic and product design. • You're confident working with and contributing to design and language systems. • You’re inquisitive and excited about integrating emergent AI tools into your workflow • Fast & Focused Hiring Process • 1. Hiring Manager interview - 45 mins • 2. Portfolio review - 1 hour • 3. Collaborative design task - 1 hour • 4. Operating Principles interview - 1 hour • 5. Decision and offer within 48 hours; our process mirrors our pace of work, typically completed in a week.