Adyen - Team Lead, IT support APAC
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Requirements
• Leadership & team building • Experience: 2-5+ years of people management and leadership experience in an IT Support, technical support, engineering, or similar technical environment. • Talent Developer: Proven ability to recruit top talent, manage performance, and get the absolute best out of each team member through coaching and mentorship. • Talent Developer: • Organizational Awareness: You possess strong business acumen and know how to empower your team in their day-to-day stakeholder interactions. • Organizational Awareness: • Technical & execution strength • Core Systems: Deep administrative experience with cloud tools and identity providers (Google Workspace, Okta, Jamf, Slack) and robust experience managing MacOS environments. • Core Systems: • Support & Automation: Hands-on knowledge of Jira Service Management (JSM), data analysis, and a proven track record of using scripting/automation to reduce manual workloads. • Support & Automation: • AV & Infrastructure: Strong technical understanding of meeting room equipment (Logitech, Zoom Rooms), Event Spaces/All-hands areas, and monitoring/observability tools like Grafana. • AV & Infrastructure: • Language & location • Language & location • Fluent in English (written and spoken) with excellent, sharp communication skills. • Requires a strong in-office presence to foster team collaboration, with the ability to manage a distributed team across APAC effectively. • Our Diversity, Equity and Inclusion commitments • Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. • Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! • What’s next? • Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. • This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
Responsibilities
• Lead & define success • Set the Vision: Drive the technical direction of the team by developing and executing short-term (1 year), medium-term (1-3 years), and long-term (3-5 years) support strategies aligned with global business goals. • Set the Vision: • People Leadership: Supervise, guide, and mentor a distributed team of 5 (2x hybrid engineers in SG, 1x support engineer in SG, and 2x support engineers in BLR). • People Leadership: • Drive Performance: Set clear individual and team goals, delegate tasks effectively, and manage performance using Adyen’s leadership framework: Empower, Care, Act, Scale. • Drive Performance: • Culture Carrier: Foster a global, inclusive mindset. Cultivate a growth-oriented environment where open, direct feedback is exchanged and the Adyen Formula is exemplified. • Culture Carrier: • Deliver results & scale impact • Operational Excellence: Deliver a best-in-class support experience for the APAC region, ensuring high standards of technical resolution and internal customer service. • Operational Excellence: • Automation & Process Improvement: Actively identify opportunities to eliminate toil by automating repetitive tasks and continuously improving internal IT systems and workflows. • Automation & Process Improvement: • Project Delivery: Coordinate the planning, scoping, and agile execution of support improvement projects. Monitor progress, manage timelines and budgets, and aggressively unblock your team to ensure delivery. • Project Delivery: • Technical Guidance: Make the right architectural and tooling decisions to support your team, ensuring technology choices fit into the broader business strategy. • Technical Guidance: • Cross-functional collaboration • Stakeholder Management: Partner closely with regional (senior) management, translating business needs and improvement points into highly actionable technical projects. • Stakeholder Management: • Cross-Team Synergy: Work seamlessly alongside Business Enablement, HR, Compliance, Procurement, and Workplace Experience to ensure a flawless end-to-end employee experience. • Cross-Team Synergy: • Vendor Relations: Maintain and develop strong relationships with crucial external vendors and partners. • Vendor Relations: • Influence & Alignment: Navigate conflicting priorities and build trusted partnerships across time zones. • Influence & Alignment:
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