xyz-reality - Customer Success Lead - Construction
Requirements
• ────────────────────────────── • 10+ years of hands-on construction delivery experience on major programmes (£/$/€100Ms to BNs) — Data Centre, Pharmaceutical, large infrastructure, or equivalent mission-critical environments. • Proven ability to operate credibly across all levels of a construction organisation — from boots-on-the-ground site teams to C-Suite directors — with the chameleon quality to be "one of us" in any room. • Track record of senior client-facing work, including presenting to and influencing executive stakeholders, managing complex relationships, and driving measurable outcomes. • Genuine passion for improving the construction industry — not just professionally curious, but personally driven to be part of the change. • Deep construction knowledge — you can talk shop at every level • Exceptional client relationship & stakeholder management • Comfortable presenting to C-Suite and owning the room • Empathetic, charismatic & naturally builds trust fast • Data-driven approach to client value & adoption metrics • Passion for technology-led change in the built environment
Responsibilities
• ────────────────────────────── • Own the client relationship across your accounts — acting as the primary point of contact from onboarding through to long-term adoption, ensuring clients consistently feel the value of the XYZ platform and services. • Bridge the gap between field teams and client stakeholders — translating on-site performance and delivery data into meaningful conversations at every level, from site engineers to C-Suite. • Drive platform adoption and client engagement — identifying barriers, implementing structured improvement plans, and ensuring project teams are getting the maximum benefit from the XYZ service. • Build and grow a high-performing Customer Success team — developing individuals, establishing best practices, and creating a culture of client obsession as the function scales rapidly. • Partner with Commercial teams to support account retention and expansion — leveraging proven delivery performance and strong relationships to unlock growth within existing clients. • Feed client insight back into the business — translating real-world construction challenges and adoption patterns into actionable intelligence for Product, Operations, and Leadership teams.
Benefits
• ────────────────────────────── • 🏝️ 15 days PTO + public holidays • 🩺 Private healthcare including vision & dental • 🎄 Christmas shutdown days on top of leave allowance (2–4 per year usually) • 🏠 Hybrid working • 💰 Employee referral scheme • 🚀 Make a real-world impact of revolutionising the construction industry
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT