Mission Lane - Associate General Counsel, Collections, Servicing and Customer Operations
Requirements
• JD from an accredited law school and an active law license in good standing (a member of at least one bar, and in good standing in every bar where you're admitted) • 7+ years practicing law at a large law firm or in a fintech/neobank/bank in-house environment, with real depth in federal and state credit card or personal lending law • Deep understanding of the regulatory landscape governing credit card servicing, collections, and recoveries: FDCPA and state debt collection law, SCRA, Regulation Z, Regulation B, and UDAAP • Expertise in the adjacent frameworks that come with running a credit card program: debt sales regulation, true lender doctrine, bankruptcy law, FCRA, MLA, TCPA, network rules, and AML/BSA and fraud requirements • A track record of prioritizing and delivering across multiple, shifting projects at once, with the communication skills to brief anyone from frontline teams to senior leadership • Strong, independent analytical judgment you trust enough to make calls in a fast-moving, still-forming environment • Able to work fully remote, with travel of roughly once a quarter for 2 to 5 days • A high standard of ethics and integrity, matched by genuine strategic instinct • In-house experience at a national bank, or outside counsel experience advising one • Collections and recovery-specific experience within your credit card or lending concentration • Deep regulatory expertise in an adjacent specialty, AML/BSA, fraud, or vendor and technology contracts, that could grow the role beyond servicing and collections over time
Responsibilities
• You ask "why do we do it this way?" and then go find the answer. • You've spent years in the weeds of federal and state credit card or collections law (a large bank, a fintech, or an outside counsel seat) and you're ready to bring that depth to a company that’s still being built. • You take ownership through to resolution. When a question surfaces, you anticipate the next question and answer that too. • You're just as comfortable flagging a state-specific debt collection tripwire as you are weighing in on a business strategy conversation where legal risk isn't even the headline. • You like the idea of this role stretching over time: you could end up advising on AML/BSA sanctions screening or vendor and third-party risk as Mission Lane keeps building out its capabilities.
Benefits
• Annual full-time starting base salary range: $178,000 - $225,000 • This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs. • Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, a monthly wellness stipend, health/ dental/ vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-first work environment. • Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. • It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn’t do. • In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores. • Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors. • Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.
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